Veterinary Hospital Receptionist

• Assume primary responsibility for answering the practice phone and routing calls appropriately
• Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing online bookings
• Greet all visitors to the practice
• greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive
• Monitor wait times and make accommodation as necessary during peak or busy times, or when medical staff is dealing with an emergency situation
• Participate in the training of new staff members and general dissemination of knowledge as required
• Ensure that the waiting area is consistently cleaned including using special disinfectants in the case of the presence of suspected contagious disease and well-stocked with appropriate materials
• Confirm all appointments by client's preferred communication method (phone, email, text) the prior day, and make necessary adjustments
• Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied

• High school diploma
• At least 1 year of previous experience working in veterinary practice or a customer-facing role
• Excellent written and verbal communication skills
• Compassionate and sympathetic and able to maintain a professional attitude and demeanor during emotional and stressful situations
• Exceptional telephone and computer skills
• Team player willing to learn new techniques and treatments, offer creative ideas, and accept change

Previous experience using a Practice Management System

• Health Insurance
• Dental Insurance
• Paid Time Off
• 401k
• Incentives