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The Vertical Lead is accountable for revenue growth, retention and client success within a vertical or client segment. The role provides commercial and strategic leadership to Account Management teams, ensuring deep knowledge of clients, proactive risk management and high-quality account planning.
Job Responsibility:
Own a defined portfolio of clients within a specific vertical or segment
Drive revenue growth through renewals, upsell and expansion opportunities
Protect against churn through proactive identification and management of client risk
Maintain a strong, up-to-date understanding of client priorities, organisational changes and market developments
Ensure robust and current account plans are in place for all key accounts
Continuously assess account health, risks, and growth opportunities
Anticipate issues before they escalate by staying close to client activity, feedback and sentiment
Challenge and support Account Managers on account strategy, execution, and prioritisation
Lead and coach Account Managers aligned to the vertical
Set clear expectations around ownership, quality of account planning and client engagement
Act as the escalation point for complex client or commercial issues
Support consistency and accountability across the team
Ensure structured and effective client engagement rhythms, including regular reviews and strategic check-ins
Maintain oversight of key client communications and interactions
Step in directly with clients where senior engagement is required
Work closely with Sales, Marketing, Finance and Product to ensure alignment on pipeline, pricing, roadmap and delivery dependencies
Represent the voice of the client and the vertical internally
Ensure client feedback and risks are clearly communicated and acted upon
Own vertical-level performance metrics, including revenue, retention and client satisfaction
Provide clear visibility on risks, opportunities and trends across the vertical
Use data and insight to drive informed decision-making
Requirements:
Strong background in account management with ownership of complex client portfolios
Commercially focused, with proven experience driving growth and retention
Highly organised and detail-oriented, with strong account planning discipline
Confident leader and coach, able to challenge constructively and support development
Strong stakeholder management and communication skills
Comfortable operating in an environment with multiple priorities and dependencies