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Vertical Lead

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Parking Network B.V.

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Location:
United Kingdom , London

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Vertical Lead is accountable for revenue growth, retention and client success within a vertical or client segment. The role provides commercial and strategic leadership to Account Management teams, ensuring deep knowledge of clients, proactive risk management and high-quality account planning.

Job Responsibility:

  • Own a defined portfolio of clients within a specific vertical or segment
  • Drive revenue growth through renewals, upsell and expansion opportunities
  • Protect against churn through proactive identification and management of client risk
  • Maintain a strong, up-to-date understanding of client priorities, organisational changes and market developments
  • Ensure robust and current account plans are in place for all key accounts
  • Continuously assess account health, risks, and growth opportunities
  • Anticipate issues before they escalate by staying close to client activity, feedback and sentiment
  • Challenge and support Account Managers on account strategy, execution, and prioritisation
  • Lead and coach Account Managers aligned to the vertical
  • Set clear expectations around ownership, quality of account planning and client engagement
  • Act as the escalation point for complex client or commercial issues
  • Support consistency and accountability across the team
  • Ensure structured and effective client engagement rhythms, including regular reviews and strategic check-ins
  • Maintain oversight of key client communications and interactions
  • Step in directly with clients where senior engagement is required
  • Work closely with Sales, Marketing, Finance and Product to ensure alignment on pipeline, pricing, roadmap and delivery dependencies
  • Represent the voice of the client and the vertical internally
  • Ensure client feedback and risks are clearly communicated and acted upon
  • Own vertical-level performance metrics, including revenue, retention and client satisfaction
  • Provide clear visibility on risks, opportunities and trends across the vertical
  • Use data and insight to drive informed decision-making

Requirements:

  • Strong background in account management with ownership of complex client portfolios
  • Commercially focused, with proven experience driving growth and retention
  • Highly organised and detail-oriented, with strong account planning discipline
  • Confident leader and coach, able to challenge constructively and support development
  • Strong stakeholder management and communication skills
  • Comfortable operating in an environment with multiple priorities and dependencies

Additional Information:

Job Posted:
March 13, 2026

Expiration:
April 03, 2026

Job Link Share:

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