Verifications Agent

• Accurately make outbound customer verification inquires through all call and non-call channels
• Respond accurately and timely to inbound customer and supplier verifications inquiries
• Complete assigned front line non call work activities in agreed timeframes
• Support continuous improvement process by making constructive, cost effective suggestions
• Work with the other Eftsure Support Teams to ensure best outcomes for customers and the business
• Participate in ongoing Training and Skills development for professional improvement
• Ensure that attendance and timeliness are in line with team and customer expectations
• Ensure own and other Team Member safety through following protocols and reporting issues
• Any other reasonable tasks as delegated by the wider business or Verifications leadership teams
• Appropriate use of all workplace tools and resources to perform role to mitigate fraud on customers

• 1 year in a customer service call center environment
• Customer focused
• Excellent attention to detail
• Exceptionally thorough
• Very strong team player
• Very Analytical
• Experience in Cyber Security Industry desirable
• Polite, friendly and professional phone manner

Experience in Cyber Security Industry desirable

• Health Benefits
• 401(k)
• Floating Cultural Holidays
• Flexible Working Arrangements
• Additional leave, including Birthday Leave and a Volunteer Day for a charity of your choice