Verifications Agent Jobs

Eftsure

Location:
United States, Dallas

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Kick Start your career by joining us - the opportunities are endless. Eftsure's solutions provide best practice internal controls for the digital age, reduce business-to-business payment fraud and errors, meet compliance standards and facilitate supplier on-boarding. Our unique SaaS products enables us to secure an enviable list of clients across a wide range of industries in a very short space of time. We are now looking to gain some enthusiastic, analytical and energetic agents to join our growing Verifications Team. You will be making outbound verification activities via a mix of call and non-call based channels. You will also be answering inbound calls from customers and suppliers as part of completing the verifications process. You will play an key role in the success of Eftsure’s solution as a verifications analyst, working across a list of customers enabling them to feel confident when paying their suppliers, vendors, employees. This role would suit an individual looking to get their foot in the door in fast growing operation. Please note - this is an entry level position to start your career in cyber security.

Job Responsibility:

Accurately make outbound customer verification inquires through all call and non-call channels
Respond accurately and timely to inbound customer and supplier verifications inquiries
Complete assigned front line non call work activities in agreed timeframes
Support continuous improvement process by making constructive, cost effective suggestions
Work with the other Eftsure Support Teams to ensure best outcomes for customers and the business
Participate in ongoing Training and Skills development for professional improvement
Ensure that attendance and timeliness are in line with team and customer expectations
Ensure own and other Team Member safety through following protocols and reporting issues
Any other reasonable tasks as delegated by the wider business or Verifications leadership teams
Appropriate use of all workplace tools and resources to perform role to mitigate fraud on customers

Requirements:

1 year in a customer service call center environment
Customer focused
Excellent attention to detail
Exceptionally thorough
Very strong team player
Very Analytical
Experience in Cyber Security Industry desirable
Polite, friendly and professional phone manner

Nice to have:

Experience in Cyber Security Industry desirable

What we offer:

Health Benefits
401(k)
Floating Cultural Holidays
Flexible Working Arrangements
Additional leave, including Birthday Leave and a Volunteer Day for a charity of your choice

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Verifications Agent