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Verifications Agent

United States, Dallas · Job Posted May 03, 2026
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Job Responsibility

  • Accurately make outbound customer verification inquires through all call and non-call channels
  • Respond accurately and timely to inbound customer and supplier verifications inquiries
  • Complete assigned front line non call work activities in agreed timeframes
  • Support continuous improvement process by making constructive, cost effective suggestions
  • Work with the other Eftsure Support Teams to ensure best outcomes for customers and the business
  • Participate in ongoing Training and Skills development for professional improvement
  • Ensure that attendance and timeliness are in line with team and customer expectations
  • Ensure own and other Team Member safety through following protocols and reporting issues
  • Any other reasonable tasks as delegated by the wider business or Verifications leadership teams
  • Appropriate use of all workplace tools and resources to perform role to mitigate fraud on customers

Requirements

  • 1 year in a customer service call center environment
  • Customer focused
  • Excellent attention to detail
  • Exceptionally thorough
  • Very strong team player
  • Very Analytical
  • Experience in Cyber Security Industry desirable
  • Polite, friendly and professional phone manner

Nice to have

Experience in Cyber Security Industry desirable

What we offer

  • Health Benefits
  • 401(k)
  • Floating Cultural Holidays
  • Flexible Working Arrangements
  • Additional leave, including Birthday Leave and a Volunteer Day for a charity of your choice

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