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We are looking for a meticulous and proactive Verification Specialist to join our team in San Ramon, CA. In this Contract to permanent position, you will play a vital role in providing comprehensive support for verification processes, collaborating closely with internal teams and external clients. Your expertise will be essential in maintaining high service standards, developing training resources, and troubleshooting system issues.
Job Responsibility:
Utilize customer service reports to enhance verification processes, including creating new procedures, improving communication, and elevating service levels
Develop and maintain documentation related to customer service tasks, such as processes and policies
Design and deliver training for internal teams on compliance, operational, and technical aspects of verification
Manage and update training materials on internal platforms to ensure accessibility and relevance
Facilitate training sessions for end users, both individually and through group calls, on systems and procedures
Respond to verification inquiries, conducting research, tracking actions, and maintaining documentation in case management systems
Act as the primary troubleshooter, monitoring and resolving system or vendor-related issues promptly and professionally
Collaborate with verification team members and corporate departments to ensure adherence to best practices and compliance with regulations
Ensure accurate and timely processing of verifications to meet business objectives and exceed expectations
Requirements:
Strong attention to detail and ability to manage multiple tasks simultaneously
Self-motivated with a proactive approach to completing tasks independently
Excellent follow-through skills to ensure projects are carried out from start to finish
Clear and detail-oriented communication skills with the ability to build and maintain client relationships
Proficiency in Microsoft Office applications
Ability to create and deliver effective training materials to diverse audiences
Experience in troubleshooting and resolving system or vendor-related issues
Knowledge of compliance standards and best practices in background verification processes
What we offer:
medical, vision, dental, and life and disability insurance