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Verification Specialist

United States, St. Petersburg · Job Posted February 20, 2026
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Job Description

The Verification Specialist will assist providers in completing registration and enrollment requirements for direct deposits. This position will work a Monday – Friday shift, from 11:30am - 8:00pm EST. You must be located 50 miles from a Zelis office location.

Job Responsibility

  • Verify registration and enrollment requests and forms contain all necessary and appropriate information
  • Review daily reports and data entry forms to identify accounts that need maintenance or verification
  • Contact clients by phone to collect information needed to verify or update their accounts
  • Respond to basic questions, by phone or secure mail messages, about specific Zelis products and services
  • Troubleshoot and resolve customer issues in a professional and timely manner
  • Adhere to Zelis Payments standards and policies to ensure client privacy

Requirements

  • Excellent customer service and soft skills
  • Strong communication skills, both written and verbal
  • Attention to detail and good analytical skills
  • Computer proficiency and technical aptitude
  • Ability to adapt to change and respond effectively in a fast paced and deadline focused environment
  • Ability to prioritize tasks to meet deadlines and work within defined SLA’s
  • Ability to utilize MS Office Suite products
  • Ability to sit for extended periods of time
  • Ability to lift and move approximately thirty (30) pounds on a non-routine basis
  • Associate degree/two years of college, or equivalent work experience, preferred
  • Thorough knowledge of company and departmental policies and procedures of Zelis optional

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