This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Verification Specialist will assist providers in completing registration and enrollment requirements for direct deposits. This position will work a Monday – Friday shift, from 11:30am - 8:00pm EST. You must be located 50 miles from a Zelis office location.
Job Responsibility:
Verify registration and enrollment requests and forms contain all necessary and appropriate information
Review daily reports and data entry forms to identify accounts that need maintenance or verification
Contact clients by phone to collect information needed to verify or update their accounts
Respond to basic questions, by phone or secure mail messages, about specific Zelis products and services
Troubleshoot and resolve customer issues in a professional and timely manner
Adhere to Zelis Payments standards and policies to ensure client privacy
Requirements:
Excellent customer service and soft skills
Strong communication skills, both written and verbal
Attention to detail and good analytical skills
Computer proficiency and technical aptitude
Ability to adapt to change and respond effectively in a fast paced and deadline focused environment
Ability to prioritize tasks to meet deadlines and work within defined SLA’s
Ability to utilize MS Office Suite products
Ability to sit for extended periods of time
Ability to lift and move approximately thirty (30) pounds on a non-routine basis
Associate degree/two years of college, or equivalent work experience, preferred
Thorough knowledge of company and departmental policies and procedures of Zelis optional