Venue Technology Supervisor

• Provide event day setup and support of multiple point-of-sale systems
• Provide excellent desktop support services to internal staff
• Work with vendors and service providers to resolve issues and implement changes
• Must be able to communicate productively and professionally across all managerial levels
• Must have the ability to work during most events being held at the facility (including late nights and weekends)
• Provide level 1 & 2 support of all point-of-sale system problems and escalate with inside and outside service providers when necessary
• Initiates and implements improvements to areas of responsibility
• Serves as building wide point of contact on IT related matters
• Conduct stadium walk-through to ensure all systems are operational prior to and during all events
• Replacement of defective hardware before, during and after events
• Diagnoses of software, firmware, & hardware errors and breakage, and execution of solutions
• Work with external vendors on support of proprietary systems
• Tracking RMA’s of all equipment inbound and outbound for repairs
• Maintains a thorough knowledge of the organization and adheres to all standards and practices
• Perform other duties as assigned by IT Manager and Controller

• Bachelor’s degree in Computer Information Systems or related field (Experience can be substituted for education)
• 1-3+ years of relevant work experience
• Basic PC hardware knowledge
• Good understanding on networking including TCP/IP, VLAN’s
• Administration experience with Windows 2003, 2008, 2008R2 operating systems
• Experience with wireless LAN concepts
• Experience with Windows XP/Windows 7 and Microsoft Office Suite
• Experience with virtual environments both servers and desktops
• Eagerness to work in a rapidly changing, diverse environment and a willingness to accommodate the schedule in a sports and entertainment venue
• Must be able to adapt to environment changes immediately
• Highly effective oral presentation and written communication skills
• Must be able to report to the stadium no less than 4 hours prior to each game/event, or as directed
• Flexible scheduling and reliable transportation required (Applicant may be asked to work events at other Legends sites in the LA/OC area)
• Working knowledge of Microsoft and Mac applications to include operating system, office systems, and server networking terminologies
• Knowledge and usage of wireless terminologies and security technologies
• Knowledge in CAT5/6 crimping in different cable configurations. (Making LAN cables)
• Experience with Quest, Counterpoint or SQL systems
• Relevant industry certifications
• Able to move fast and act on assigned duties
• Ability to walk, stand, or sit for extended periods of time
• Ability to reach, bend, stoop, wipe, push and pull
• Ability to lift and carry items weighing 10-30 pounds, and up to 50 pounds
• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Exposure to event support or retail sales experience preferred but not required