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Provide level 1 & 2 support to all point-of-sale system problems and escalate when necessary
Initiates and implement improvements to areas of responsibility
Conduct venue walk-through to ensure all systems are operational prior to and during all events
Replacement of defective hardware before, during and after events
Diagnoses of software, firmware & hardware errors and breakage
Maintain a thorough knowledge of the organization and adheres to all standards and practices
Requirements:
Solid analytical and problem-solving skills
proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion
strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders
Must be able to adapt to environment changes immediately
Highly effective oral presentation and written communication skills
Working knowledge of Microsoft applications to include operating system, office systems