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Encore Global Logo Encore Global · Hospitality and Tourism

Venue Technician

United Arab Emirates, Dubai · Job Posted February 19, 2026
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Job Description

Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.

Job Responsibility

  • Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event
  • Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment
  • Troubleshoot technical issues and resolve problems quickly as they arise
  • Comply with all Company security and safety measures
  • Adhere to health and safety regulations and wear appropriate PPE
  • Report all health and safety issues to the HSE Manager or Project Manager onsite
  • Work as part of a team on larger scale projects
  • Strive to exceed the expectations and needs of internal and external customers
  • Maintain a positive relationship with all clients through effective communication
  • Meet with guests on site to ensure that their needs are met and the equipment setup is working properly
  • Monitor events and check in on customers throughout the day
  • Understand and foster the hotel/venue/client relationship
  • Understand the technical aspects of the job and demonstrate basic operational ability to troubleshoot and problem solve with equipment and software issues
  • Handle equipment challenges and changes in a timely and professional manner
  • Understand company processes, follow procedures and complete systems entry and paperwork accurately
  • Use the equipment sheets to determine the equipment scheduled for set up and for strike
  • Interact with other staff and outside vendors for equipment
  • Increase revenue by utilising floor up-selling techniques
  • Work with clients to finalise invoices

Requirements

  • Customer Focus
  • Desire to Learn
  • Drive Results
  • Technical Aptitude
  • Responsiveness
  • Hospitality
  • Communicator
  • Team Player
  • Organized
  • Enthusiastic
  • Versatile
  • Self-starter
  • Multi-tasker
  • Efficient
  • Safety Conscious
  • Professional

What we offer

  • Paid Time Off
  • Vacation Days
  • Paid Holidays
  • Floating Holidays
  • Sick/Personal Days
  • Premium Recognition Program (CenterStage)
  • Performance Incentive Plans (GEI Bonus)
  • Employee Referral Program
  • Annual Merit
  • Classroom/On the Job Training
  • Encore University
  • Career Pathing
  • Relocation
  • Global Transfer Opportunities
  • Comprehensive insurance options
  • Generous PTO
  • Company-matching 401(k)
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