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The Venue Technician will ensure an excellent guest experience across Edge of Elsewhere by maintaining safety, functionality, and reliability of the venue’s technical systems. This is a hands-on role focused on maintenance, repair, troubleshooting, improvement, and upkeep of our immersive environments.
Job Responsibility:
Troubleshoot electro-mechanical systems, scenic elements, wiring, lighting, audio, interactive props, facility items, and other systems throughout the venue
Maintain the functionality of Edge of Elsewhere’s facility and attraction elements using skills and techniques that may include expert craftsmanship across a variety of materials, including wood, metal, plastics, laminates, scenic materials, and other fabrication media
Painting, surfacing, refinishing, and touch-up work, including for scenic elements
Wiring of electro-mechanical devices, sensors, lighting, controls, and related systems
Troubleshooting PCs, networks, microcontrollers, embedded electronics, and other technical equipment
Studying and interpreting shop drawings, sketches, wiring diagrams, technical notes, and other design documents
Working knowledge of general facility maintenance such as plumbing, HVAC, wiring, basic repairs, and building upkeep
Maintaining documentation, procedures, and attraction maintenance logs to support the safe, efficient, and reliable operation of the venue
Keeping individual workspaces, shop areas, storage areas, and the building as a whole clean, organized, and efficient
Performing preventative maintenance, inspections, and recurring upkeep for attractions and facility systems as needed
Researching and procuring products or solutions for venue maintenance needs
Upholding Edge of Elsewhere's visual, scenic, and experience standards across the venue, including product, guest experience, graphic design, display standards, environmental cleanliness, and organization
Helping ensure guest safety within the venue by continuously monitoring and addressing foreseeable risks to guest welfare
Requirements:
Highly organized, with strong attention to detail
Ability to work a flexible schedule based on business needs, including days, nights, weekends, holidays, and emergency responsiveness to pressing technical issues
Ability to work ten-hour-plus shifts, stand, sit, squat, kneel, climb, or walk for extended periods of time, walk up and down stairs and ladders, and read or interpret technical manuals and instructions
Ability to grasp, reach overhead, push, lift, and carry up to 50 pounds
Ability to prioritize, multitask, work calmly and effectively under tight deadlines, manage multiple projects, and operate in a fast-paced, guest-facing environment
Operational knowledge of technical equipment, which may include carpentry, rigging, lighting, sound, sensors, controls, electronics, and scenic systems
Experience with the safe operation of power tools, hand tools, ladders, lifts, and electrical equipment
Comfort with technology and willingness to learn new systems, including Google Workspace tools such as Docs, Sheets, and Slides
Strong verbal communication skills
Ability to commute to Needham, MA as required for coordination
Nice to have:
1+ year of experience working in a related technical, maintenance, fabrication, facilities, theater, scenic, museum, entertainment, or shop capacity
Bachelor’s degree or training in production, design, theater technology, engineering, fabrication, technical theater, architecture, industrial design, or a related field
Experience with immersive/themed entertainment, escape rooms, theater, museums, exhibits, scenic fabrication, interactive installations, or live event production
Familiarity with microcontrollers, sensors, low-voltage wiring, lighting control, audio systems, networking, or show control systems