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Encore Global Logo Encore Global · IT - Administration

Venue Technician

United Arab Emirates, Dubai · Job Posted May 29, 2026
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Job Responsibility

  • Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event
  • Drive Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section
  • Troubleshoot technical issues and resolve problems quickly as they arise
  • Do the Right Thing - Complies with all Company security and safety measures
  • Adhere to health and safety regulations and wear appropriate PPE
  • Report all health and safety issues to the HSE Manager or Project Manager onsite
  • At times the technicians will work as part of a team on larger scale projects
  • Deliver World Class Service - Strives to exceed the expectations and needs of internal and external customers
  • Values People - Maintains a positive relationship with all clients through effective communication
  • Meets with guests on site to ensure that their needs are met and the equipment setup is working properly
  • Monitors events and checks in on customers throughout the day
  • Understands and fosters the hotel/venue/client relationship
  • Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues
  • Handles equipment challenges and changes in a timely and professional manner
  • Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately
  • Uses the equipment sheets to determine the equipment scheduled for set up and for strike
  • Interacts with other staff and outside vendors for equipment
  • See the Bigger Picture - Increases revenue by utilising floor up-selling techniques
  • Works with clients to finalise invoices

Requirements

  • Customer Focus
  • Desire to Learn
  • Drive Results
  • Technical Aptitude
  • Responsiveness
  • Hospitality
  • Communicator
  • Team Player
  • Organized
  • Enthusiastic
  • Versatile
  • Self-starter
  • Multi-tasker
  • Efficient
  • Safety Conscious
  • Professional

What we offer

  • Paid Time Off
  • Vacation Days
  • Paid Holidays
  • Floating Holidays
  • Sick/Personal Days
  • Premium Recognition Program (CenterStage)
  • Performance Incentive Plans (GEI Bonus)
  • Employee Referral Program
  • Annual Merit
  • Classroom/On the Job Training
  • Encore University
  • Career Pathing
  • Relocation
  • Global Transfer Opportunities
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