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Venue Shift Supervisor

United States, Onamia 20.00 - 30.00 USD / Hour · Job Posted February 13, 2026
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Job Description

Responsible for ensuring maximum guest service satisfaction, by orchestrating, through the team, production of quality Food/Beverage and in accordance with Grand Casino’s high standards of service.

Job Responsibility

  • Enforce performance standards, policies and procedures in the venue are in accordance with Grand Casino’s mission and objectives.
  • Responsible for complying with all food and beverage health, liquor and safety regulations
  • as well as all Tribal, Federal, State and Local applicable laws.
  • Responsible for evaluating and training of the Associates ensuring staff’s compliance with all guest service standards.
  • Responsible for liquor control and ordering for the venue.
  • Ensure venue operations are run in a smooth, efficient manner to ensure guests satisfaction.
  • Review and approve all recommendations and suggestions to hire, transfer, suspend, promote, discharge, evaluate, assign and discipline all Associates in a fair and equitable manner.
  • Maximize cost effectiveness within the department by ensuring compliance with established budget, labor and revenue benchmarks.
  • Responsible for listening to, evaluating and assuring control of guest grievances and settles them without delay.
  • Maintains proper procedures for cash handling and variances.
  • Responsible for the job performance of all Associates and provides feedback on it to aid the Associates in developing and enhancing skills.
  • Provide input to Management concerning operational deficiencies and areas in need of attention.
  • Establish priorities for all Team members and provides assistance as needed.
  • Knowledge of Grand Casino’s internal controls, policies and procedures.
  • Responsible for maintaining all venue equipment and the appearance of the venues in accordance with Grand Casino’s standards.
  • Responsible for maintaining open communication throughout the venues, through staff meetings, weekly supervisory meeting, and daily pre-shift meetings.
  • Any and all other duties as assigned.

Requirements

  • Three (3) years progressive Food & Beverage Operations experience with Two (2) years of Supervisory/Managerial experience required and/or an equivalent combination of education and experience, preferably in the hospitality industry with emphasis on Food & Beverage.
  • One (1) year alcohol service including wine service experience with one (1) year bartending experience.
  • Serv-Safe Certification preferred (Certification is required within one (1) year of placement).
  • Alcohol Awareness Certification within 2 months of employment.

Nice to have

Serv-Safe Certification preferred

What we offer

$1000 Hiring Bonus

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