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Lead it like it’s your own — at the best pub in town and with the backing of a national hospitality leader. At Redcape Hospitality, we’re seeking a passionate, people-first leader to take the helm at the iconic Shamrock Hotel Motel. As Venue Manager, you’ll drive performance across bar, gaming, dining, retail and motel operations while protecting the strong community reputation this venue is known for. With on-site accommodation available (if required) and the Whitsundays within easy reach, this role offers genuine career progression and coastal lifestyle appeal.
Job Responsibility:
Lead through Redcape’s purpose, values and behaviours to deliver on our key performance metrics
Support your Team in building, coaching and developing a skilled, capable and motivated venue team that delivers extraordinary customer experiences and drives venue performance
Work cohesively leading the Venue Leadership Team, taking carriage of general hotel operations, driving performance, executing strategic initiatives and improving/sustaining both Customer & Staff Experience
Requirements:
Liquor Licensing & Compliance: Ensure full compliance with alcohol laws and RSA requirements
Venue Safety & Security: Maintain a safe venue, manage security, and enforce fire and OH&S standards
People & Team Leadership: Recruit, train, and mentor staff to deliver high-performance and exceptional service
Customer Experience: Drive guest satisfaction, handle feedback, and continually improve service standards
Health, Safety & Sustainability: Ensure health, hygiene, and sustainability compliance across the venue
Marketing & Promotions: Work with marketing and events teams to boost venue visibility and revenue
What we offer:
On-site accommodation available (if required)
Genuine mentorship, respected industry guidance and clear pathways for progression
Extensive training opportunities for professional development and career progression
Staff benefits which include, but are not limited to 40% off on-premise Food & Beverage and 10% off consumable Bottle Shop purchases (across all Redcape Venues)
An opportunity to engage and give back to the community through our Publinc Communities platform