Venue Manager Job at Fever (Jakarta)

Job Description

Fever is looking for a Venue Manager for the launch of our newest immersive experience in Jakarta. Dopamine Land is a multisensory experience combining media, technology and play in one place.

Job Responsibility

Act as the primary duty manager and solo operator of the experience
Manage the overall organization, planning and operations of set-up and teardown sequences linked to each area
Coordinate with the local producer for the successful execution of the experience to ensure a positive guest satisfaction
Responsible for scheduling and managing all staff through the agency platform and validating employee time sheets
Support, onboard, and coordinate backup staff or a direct assistant as needed to ensure continuous operational coverage
Promote and maintain the highest standard of customer service through direct, high-energy hosting and guest interaction
Resolve customer complaints, concerns & general needs
Oversight of the stock and cleanliness of all points of the overall experience
Assist in leading Fever training sessions and program development
Must understand the technical requirements needed to run and service the experience, and be able to troubleshoot, document, and report technical issues
Work with the Fever team regarding all ticketing operations and report on any challenges or roadblocks
Responsible for ticket validation devices and check in process controlling the flow of guests
Create an inviting atmosphere and ensure all staff are interacting with guests and encouraging engagement with staged photo opportunities
Outreach to local groups (local hotels, schools, universities, large companies, etc.) to drum up sales
Maintain & manage the on site equipment, ensuring all health & safety standards are being followed
In coordination with the Fever Ops team, manage & set up the POS systems located at each point of sale
Communicating with various vendors (security, janitorial, etc.), and landlord or venue owner and their representatives as needed to ensure smooth operations
Guest Recovery communications with patrons
Assume the role of a Fever brand ambassador
Proactively communicate any challenges, opportunities, and suggestions to the Fever producer team
Undertake any other daily duties required to ensure the smooth, seamless running of the venue
Responsible for completing a daily report, weekly check in calls, and consistent communication with the Fever producer and project management teams
Be comfortable managing local expenses and taking financial responsibility for the day-to-day site budget

Requirements

Strong command of English and Bahasa Indonesia, both written and verbal, is essential for this role
Demonstrate a highly proactive, hands-on, and self-reliant approach to every working day
Demonstrate the ability to coordinate and host live, fast-paced event experiences
Manage the overall organization, planning and operations of set-up and teardown sequences linked to each area
Coordinate with the local producer for the successful execution of the experience to ensure a positive guest satisfaction
Responsible for scheduling and managing all staff through the agency platform and validating employee time sheets
Support, onboard, and coordinate backup staff or a direct assistant as needed to ensure continuous operational coverage
Promote and maintain the highest standard of customer service through direct, high-energy hosting and guest interaction
Resolve customer complaints, concerns & general needs
Oversight of the stock and cleanliness of all points of the overall experience
Assist in leading Fever training sessions and program development, providing ongoing support as needed for new hires or for regular staff refreshers
Must understand the technical requirements needed to run and service the experience, and be able to troubleshoot, document, and report technical issues if and when they occur
Work with the Fever team regarding all ticketing operations and report on any challenges or roadblocks
Responsible for ticket validation devices and check in process controlling the flow of guests
Create an inviting atmosphere and ensure all staff are interacting with guests and encouraging engagement with staged photo opportunities
Outreach to local groups (local hotels, schools, universities, large companies, etc.) to drum up sales, for additional sales opportunities
Maintain & manage the on site equipment, ensuring all health & safety standards are being followed
In coordination with the Fever Ops team, manage & set up the POS systems located at each point of sale
Communicating with various vendors (security, janitorial, etc.), and landlord or venue owner and their representatives as needed to ensure smooth operations
Guest Recovery communications with patrons
Assume the role of a Fever brand ambassador
Proactively communicate any challenges, opportunities, and suggestions to the Fever producer team for consideration and/or appropriate action
Undertake any other daily duties required to ensure the smooth, seamless running of the venue
Demonstrate practical use of Excel, Word and Slides for basic administrative tasks
Responsible for completing a daily report, weekly check in calls, and consistent communication with the Fever producer and project management teams
Be comfortable managing local expenses and taking financial responsibility for the day-to-day site budget

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