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Venue Manager

United Kingdom, London Employment contract 38000.00 - 40000.00 GBP / Year · Job Posted May 27, 2026
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Job Description

We are seeking an experienced, passionate and highly organised Venue Manager to lead the day-to-day operation and strategic development of 229. This is an exciting opportunity for someone with a genuine love of live music and events, who thrives in a fast-paced environment and is confident managing venue operations, advancing shows, building industry relationships and delivering exceptional customer experiences. Reporting to the Operations Manager, the Venue Manager will oversee all aspects of venue activity including event delivery, venue operations, sales, marketing, staffing, compliance and financial reconciliation. The successful candidate will also play a key role in developing 229's in-house live programme and strengthening relationships with promoters, agents, artists and partners.

Job Responsibility

  • Manage the successful delivery of all events from pre-production through to settlement
  • Advance shows with promoters, production teams and touring parties
  • Oversee venue operations including front of house, box office, cloakroom, bars and security
  • Support and manage venue staff and external contractors
  • Ensure excellent customer service standards and resolve guest issues professionally
  • Brief and debrief staff teams for events
  • Maintain high presentation standards across all venue spaces
  • Complete event settlements, financial reconciliation and reporting
  • Handle venue enquiries, bookings, site visits and diary management
  • Work closely with ISH Venues and internal teams to maximise space utilisation and profitability
  • Oversee ticketing platforms and customer communications
  • Ensure event listings and marketing information are accurate and up to date
  • Coordinate staffing rotas for venue, security and technical teams
  • Identify opportunities to grow revenue and audience engagement
  • Support marketing campaigns, promotional activity and social media growth
  • Manage Mailchimp databases and promotional communications
  • Work with the Assistant Venue Manager and Booker to develop and promote 229's in-house events programme
  • Manage event budgets and mini P&Ls
  • Complete settlements, PRS returns and invoicing
  • Ensure accurate reconciliation of accounts within deadlines
  • Monitor event profitability and operational costs
  • Act as a licensee for venue operations
  • Ensure compliance with licensing, health & safety and fire safety regulations
  • Liaise with Local Authority, Police and Fire Officers when required
  • Report and follow up on maintenance issues promptly

Requirements

  • Proven experience as an Assistant Venue Manager, Venue Manager or Event Manager within live music, entertainment or hospitality
  • Strong understanding of live events and venue operations
  • Experience working with promoters, agents, artists and touring parties
  • Demonstrable success delivering high-profile and high-value events
  • Excellent leadership, communication and organisational skills
  • Strong administrative and financial management abilities
  • Experience with ticketing systems and venue software
  • Excellent customer service and relationship-building skills
  • Ability to remain calm and professional under pressure
  • Commitment to equality, diversity and inclusion
  • Personal Licence Holder
  • Flexibility to work evenings, weekends and public holidays

Nice to have

  • IOSH or equivalent Health & Safety qualification
  • First Aid at Work certification
  • Experience in sound, lighting or event production
  • Understanding of bar operations and SIA/security procedures

What we offer

  • 20 days annual leave plus bank holidays, increasing with service up to 25 days
  • Christmas shutdown period
  • Pension scheme (currently SAUL)
  • Company-sponsored health cash plan after probation
  • Interest-free annual travel card loan after probation
  • £3 meal allowance per shift
  • Time off in lieu for overtime worked
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