Venue Experience Representative

• Sell, refund, and exchange tickets in-person
• Answer questions regarding Training Centre curriculum and register Training Centre students and/or volunteers
• Sell Second City merchandise including gift cards
• Collect accurate patron data with the intention of feeding leads into the marketing pipeline
• Assist Group Sales by booking groups of 19 or less
• Perform initial data collection and screen for Second City Works clients
• Act as the primary point of contact for guests within the venue, providing guidance, support and issue resolution in real time
• Cover reception duties, including opening the gate, welcoming patrons to the space, and answering questions in-person at the Box Office
• Create door lists and scan in patrons for shows in our theatres, working closely with the Front of House team
• Assist with Box Office administrative needs, including but not limited to show cancellation emails and calls
• Report any customer service issues for patrons and/or students to appropriate management contacts
• Additional duties as assigned

• Have flexible availability (including nights and weekends), minimum of 3-4 days per week
• Demonstrated expertise with English language communication – both written and verbal
• Be comfortable working autonomously and productively in both slow and fast-paced conditions

Have basic working knowledge of a CRM, preferably Salesforce