Venue Compliance Manager Job at 360 Resourcing Solutions (London)

Job Description

As part of the Casino Operations department, the Venue Compliance Manager (VCM) operates as part of the first line of defence and is responsible for supporting the casino in meeting all regulatory and compliance obligations.

Job Responsibility

Undertake routine Customer Due Diligence and Enhanced Due Diligence and Safer Gambling checks on new players or lapsed
Review, plan and undertake annual/biannual/quarterly or as required customer account assessments/customer risk assessments [EDD, source of funds/SOW, affordability, sustainability] to recommend (or otherwise) the establishment or continuation of Business Relationships to venue management for approval
Work with CR’s [Customer Relations] to ensure all new and prospective VIP/HVC customers have fully completed EDD requirements to use casino facilities when they first visit or as soon as practically possible
Review and investigate reports of potentially suspicious activity from internal and external sources relating to active, new, and lapsed customers
Document and prepare suspicious activity reports as needed and in accordance with internal standard operating procedures
Tracking AML/SG metrics and Key Performance Indicators, developing related action plans and monitoring performance against plans
Provide advice, guidance, coaching and support to managers and operational employees to support the entire SG/AML process, including training needs
Support central Compliance department and MLRO with ad hoc requirements, additional reporting or support to projects as and when required, with the permission of the Venue Director, and to ensure SG/AML messages from Support Centre are disseminated to appropriate Casino employees
Following notification of an SG/Affordability Trigger or identification of Risk Indicator, provide oversight of completion of all required SG/AML customer interactions to ensure they are completed on a timely basis and appropriate action is taken
Prepare for and attend weekly 1LOD review meetings with Venue Management, presenting areas for improvement and/or action and/or topics requiring discussion as required through monitoring customer accounts and actions taken on a weekly basis
Maintaining oversight of reporting of breaches and attempted breaches relating to underage entry
To regularly liaise (though attending meetings) with the Support Centre compliance for information sharing purposes relating to SG/AML cases of general interest, lessons learnt and to raise queries to ensure a level interpretation/application across the MG estate
Continuously evaluate SG/AML processes from an operational and customer perspective and proactively engage with Support Centre Compliance department on any potential areas for improvement
On compliance related matters, to act as the conduit of information from Operations into the Compliance function as and when required
Oversight of maintenance of all SG/AML literature and signage across the Venue

Requirements

Must always maintain a high level of confidentiality and act in a discreet manner regarding information in their possession
Must be able to demonstrate competent research skills and be fully conversant with company procedures and databases utilised in relation to social responsibility and AML processes
Must possess excellent communication skills, both written and verbal
Must be proficient in using MS Office, possess intermediate to advanced IT skills in normal Microsoft applications (Word, Excel, PowerPoint, Adobe, Outlook)
Previous experience in a relevant compliance role desirable
Knowledge of laws and regulatory requirements relating to Anti-Money Laundering, Countering Terrorist Financing and Social Responsibility
Must be professional, polished and articulate, acting as an ambassador for Metropolitan Gaming both internally and externally
Must have a positive, can-do attitude and approach to work, continually displaying and reinforcing the company’s required service standards and being personable and professional regarding interaction with all stakeholders and points of contact
Must be aged 18 or above and have the right to work in the UK

Nice to have

ICA specialist certificate
experience of the land-based casino industry

What we offer

50% off food and beverages in all our UK venues
Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
Company Sick Pay
Company Pension
Life Assurance
Refer a friend incentive
Financial advice services
Employee health and wellbeing services
Virtual GP Services
Season Ticket Loans
Employee assistance program: A confidential helpline providing 24/7 advice and counselling
Cycle to work scheme

360 Resourcing Solutions - All Job Offers

Select Country

Venue Compliance Manager

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Venue Compliance Manager

Assistant Venue Manager

Venue Manager

Health And Safety Compliance Manager

Venue Manager

Assistant Venue Manager, Bars

Safety & Compliance Manager

Assistant Venue Manager

Bars Multi Venue Manager

Our AI answers in your language