Venue and Event Technology Specialist

• Serve as administrator for all point-of-sale systems and ancillary systems including training, reporting, documentation, and user access
• Implement technology solutions for operations ensuring alignment with overall technology standards, strategy, and requirements
• Manage and coordinate service providers for successful delivery of technology services supporting business needs
• Support new unit openings and seasonal operational closures within the region and provide operational status and statistics to the Regional Director for monthly reviews
• Deliver technical support for all technology services and solutions across locations and assist with projects and team member training on procedures and expectations

• Bachelor’s degree in information management, computer science, computer systems engineering, business administration, mathematics, or a related field or equivalent experience
• Minimum of 3 years of relevant work in a technical support role
• Minimum of 3 years of related experience in the implementation, management, and maintenance of information technology infrastructure and IT systems including cloud architectures, server technologies, communication technologies, LANs, WANs, telephone, voice, video, and data communication systems
• Working knowledge of enterprise systems such as point of sale and Microsoft Productivity Suite
• Strong knowledge of virtualization technologies, enterprise storage solutions including AWS
• Advanced Windows OS administration experience and proficiency with Microsoft products including Word, Excel, Outlook, and SharePoint
• Ability to support a wide range of on-premise and cloud-based applications and servers, develop and implement scripting for automation, and install hardware and software including desktops and servers
• Familiarity with TCP/IP networking, telephone systems, and ticketing platforms
• Ability to support a work schedule that will include days, nights, weekends, and holidays based on event schedules

Relevant network and cloud technology certifications

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts