Vendor Relationship Lead

• Be the interface between the IT department and third-party suppliers
• manage all aspects of Vendor Relationship Management
• create guidelines for vendor coordination, contract compliance and vendor governance
• define and implement the vendor management strategy
• work closely with key stakeholders to maintain consistency at a global scale
• lead end-to-end vendor/contract management processes, analysis of vendor performance, and advisory services
• lead or facilitate business relationships and negotiations
• lead the design, development and implementation of IT governance and continual service improvement processes
• act as a key reference point and subject matter expert on contractual frameworks
• act as escalation point and/or coordinate resolution of escalated issues
• oversee the set up and onboarding of Third Parties post contract execution
• maintain strong relationships with Third Parties and internal stakeholders
• ensure integrity in dealing with Third Parties
• perform vendor audits
• perform periodic contractual reviews
• establish vendor management office (VMO)
• identify and implement opportunity to reduce costs
• communicate the vision of continuous service improvement (CSI)
• manage the accessibility and flow of knowledge
• work closely with the Procurement and Compliance team

• University Degree in Engineering, Computer Science, or relevant technical degrees
• 5 years of experience as an IT Vendor Relationship Lead
• ITIL Certification
• good knowledge of IT Service Management (ITSM) processes and ServiceNow
• outstanding communication skills – Written and Verbal
• expertise on Microsoft Word, Excel and PowerPoint

Certifications in Vendor management framework would be an asset

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Competitive base salary
• Retirement savings plan
• Employee Assistance Program
• Tele Health Program