Vendor Relationship Analyst

• Perform and maintain the end-to-end due diligence for the onboarding for claims vendors
• Utilise Lloyd's registration and compliance systems
• Maintain accurate vendor records and contract repositories
• Plan and schedule vendor audits in collaboration with Claims Team Members and maintain a centralised audit calendar and tracking system
• Ensure timely communication with vendors regarding audit scope, timelines, and required documentation
• Monitor progress of ongoing audits and maintain detailed records of findings and escalate delays or critical issues to relevant stakeholders
• Develop and maintain dashboards or reports to track audit status, outcomes, and trends
• Review audit findings, extract actionable recommendations and coordinate with internal teams and vendors to validate and prioritise recommendations
• Track implementation of remediation plans to ensure timely and effective resolution
• Conduct follow-ups or re-assessments where necessary
• Ensure closure of audit actions is documented and evidenced
• Monitor vendor performance against KPIs, SLAs, and compliance standards, producing regular MI and dashboards for senior management and committees
• Highlight trends, emerging risks, or areas of underperformance for escalation
• Participate in periodic audits, file reviews, and quality assurance checks to identify risks, inefficiencies, or breaches
• Act as the primary point of contact for vendors and internal stakeholders on a day-to-day basis
• Coordinate communications between internal claims teams and external vendors
• Participate in regular review meetings, performance workshops, and escalation forums to resolve issues and strengthen engagement
• Maintain a comprehensive register of claims vendors and associated risks, issues, and remediation actions
• Support regulatory reporting, internal audits, and board/committee papers on vendor oversight
• Ensure compliance with internal policies and regulatory requirements
• Escalate material risks, breaches, or underperformance through appropriate governance channels
• Support initiatives to enhance efficiency based on audit insights and strengthen vendor partnerships
• Contribute to the development of audit frameworks and best practices

• Degree in any discipline (preferred but not essential)
• Excellent vendor management, negotiation, and relationship-building skills
• Strong analytical ability with experience producing MI, dashboards, and performance reports
• Experience of operating within formal governance structures and assurance frameworks
• Excellent written and verbal communication skills
• Language skills (in addition to English) with a preference for Spanish, French and German
• Ability to adapt to changing regulations and business environments
• Ability to build and maintain relationships with internal and external stakeholders
• Ability to prioritise tasks, manage multiple projects, and meet deadlines
• Governance and controls mindset
• Commitment to staying up-to-date with the latest regulations and best practices

Language skills (in addition to English) with a preference for Spanish, French and German