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We are looking for a detail-oriented Vendor Relations Clerk I to join our team in Windsor, Connecticut. This long-term contract position offers a hybrid schedule, with on-site work from Monday through Thursday and remote work on Fridays. The role involves supporting vendor coordination efforts, maintaining accurate records, and ensuring operational efficiency through exceptional customer service and process improvement initiatives.
Job Responsibility:
Coordinate vendor activities to address customer requests for repairs, equipment needs, and other services
Record and track all incoming issues in designated systems, ensuring timely follow-ups with vendors and clients
Provide consistent updates to customers and maintain system accuracy for reporting and billing purposes
Collaborate with internal teams to resolve day-to-day vendor-related issues efficiently
Review quotes and vendor-provided information to determine next steps, including ordering parts or managing trash services
Verify work order accuracy to ensure efficient processing and correct data for reporting metrics
Maintain outstanding order management within assigned territories to meet team goals and ensure precision
Analyze existing processes to identify improvement opportunities and recommend actionable solutions
Communicate externally with vendors and other outsourced partners to resolve operational challenges
Assist in onboarding new vendors and contribute to the implementation of process enhancement strategies
Requirements:
High School Diploma or equivalent
Strong organizational skills and attention to detail to manage multiple tasks effectively
Proficiency in data entry and the use of systems for tracking and reporting
Ability to collaborate with internal teams and external vendors to resolve issues promptly
Excellent communication skills to provide updates and maintain effective relationships
Familiarity with basic office functions, reporting, and billing procedures
Commitment to continuous improvement and process optimization
Basic keyboarding and coordination skills for daily tasks
What we offer:
medical, vision, dental, and life and disability insurance