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We are looking for a Vendor Relations Clerk I to join our team in Phoenix, Arizona. In this role, you will play a vital part in coordinating vendor activities, ensuring smooth operations, and maintaining accurate records. This is a long-term contract position with a hybrid schedule, combining remote work on Wednesdays and Thursdays with in-office responsibilities.
Job Responsibility:
Coordinate vendor activities to address customer requests, including equipment repairs and service needs
Record and maintain detailed documentation of incoming issues, ensuring timely follow-ups with vendors and clients to meet deadlines
Provide consistent updates to customers and internal systems, ensuring accuracy and timeliness
Resolve day-to-day vendor-related issues by collaborating with internal teams and external partners
Review and process vendor quotes and information, determining necessary actions such as ordering parts or coordinating services
Utilize systems to verify the accuracy of work orders, ensuring efficient processing and proper data for reporting and billing
Manage assigned orders to meet metrics and maintain accuracy while assisting other areas when required
Analyze existing processes to identify improvement opportunities and recommend solutions for enhanced efficiency
Communicate with external parties to resolve operational issues, including vendors and other outsourced companies
Support the onboarding process for new vendors, ensuring a seamless integration into operations
Requirements:
High school diploma or equivalent is required
Strong organizational skills and attention to detail
Proficiency in customer service and vendor coordination
Ability to use computer systems effectively, including data entry and reporting tools
Excellent problem-solving skills with a focus on continuous improvement
Capable of handling physical tasks such as lifting objects under 30 pounds occasionally
Strong communication skills to interact effectively with vendors, clients, and internal teams
Ability to work both independently and collaboratively in a hybrid work environment
What we offer:
medical, vision, dental, and life and disability insurance