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Healthfirst Logo Healthfirst · IT - Administration

Vendor Partner Specialist - Clinical Support Team - Spanish Fluency

United States, New York 51000.00 - 80070.00 USD / Year · Job Posted June 28, 2026
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Job Responsibility

  • Analyze, manage and delegate daily workflow to and from external vendors to ensure proper execution of tasks and meeting of SLAs are accurate
  • Analyze and ensure vendor accuracy by reviewing and consolidating work product to identify trends and gaps
  • Communicate regularly with department leaders, subject matter experts, and quality teams regarding processes, system issues, quality scores, and opportunities to increase performance and/or quality metrics impacting workflow and membership
  • Ensure adherence of regulatory and compliance mandates
  • Work with Information Technology to define and ensure business requirements are clearly understood and solutions achieved
  • Administer daily oversight and resolution of issues affecting vendor user system access
  • Work with information technology to assist in the onboarding of newly hired vendors
  • Trend and respond to all daily inquiries
  • Function as liaison between department leaders and vendors in relaying information around business processes, workflow, projects, process improvement, etc.
  • Maintain accurate documentation of assigned and completed vendor work, with daily summary reporting to Management
  • Coordinate training with all the appropriate parties
  • Maintain ongoing communication to ensure Operations Training, Quality Assurance and vendors are updated and aligned on all departmental changes
  • Identify new opportunities for vendor engagement
  • Recommend changes, updates and workflow process enhancements for continuous improvement and streamlining
  • Assist with special projects and other duties based on business need

Requirements

  • Work experience in analysis and vendor relationship management
  • Experience analyzing business requirements
  • Experience with MS Office Suite
  • Experience in metric creation and reporting
  • Experience meeting strict deadlines
  • GED or High School diploma from an accredited institution

Nice to have

  • Healthcare industry experience (i.e. managed care organization, commercial health insurance plans, hospital, etc.)
  • Insurance enrollment and billing experience
  • An understanding of performance management, interpreting measurements, and dissemination of information to department leadership or vendor
  • A proactive approach to management of inventory and system accesses to ensure data and work flow continues to be maintained
  • Bachelor's degree or higher from an accredited institution

What we offer

  • Medical, dental and vision coverage
  • Incentive and recognition programs
  • Life insurance
  • 401k contributions
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