Vendor Merchandise Assistant

• Manage and cultivate external vendor relationships within the Merchandise and Planning organization, supporting all BH Jewelry Group (BHJG) store locations
• Serve as the primary liaison between vendors and internal teams (Merchandising, Marketing, E-Commerce, Store Operations, etc.)
• Resolve vendor-related issues and communicate solutions aligned with company objectives
• Monitor, analyze, and report vendor performance through Vendor Report Cards
• Oversee vendor chargebacks and quality control performance, ensuring timely follow-up and resolution
• Facilitate collaboration between internal stakeholders and vendors to support successful planning and execution of trunk shows across all BHJG stores, including optimized assortments and inventory levels
• Coordinate and manage communication for meetings, including agenda development and documentation of key takeaways and action items
• Maintain accurate product and SKU data across all company systems supporting BHJG stores
• Oversee product setup processes, including specifications, quality control, and testing
• Manage online product presentation, including image assets, SKU accuracy, and product descriptions to ensure consistent and engaging customer experience
• Ensure returns are processed in compliance with RTV guidelines
• Track and analyze product performance across all sales channels for all BHJG locations
• Coordinate product lifecycle activities, including quotations, sample management, product feeds, testing, and RTV notifications
• Support new product development initiatives and business line expansion opportunities across BHJG stores
• Coordinate and facilitate cross-functional meetings across BHJG, partnering with teams including Stores, IT, E-Commerce, Creative, Marketing, Special Orders, Learning & Development, and Accounts Payable
• Develop and maintain detailed project timelines, ensuring alignment and on-time delivery of key milestones
• Oversee SKU creation, ensuring accuracy and consistency
• Create and distribute training materials and resources to support effective internal adoption and execution
• Produce and deliver monthly performance reporting, highlighting key insights, successes, and opportunities by Division, Region, and Store
• Partner with Customer Service teams to enhance and maintain a seamless, customer-focused experience

• Bachelor’s degree in Business, Merchandising, or related field
• Minimum of 3-5 years of relevant retail or merchandise/vendor management experience, or an equivalent combination of education and experience
• Excellent communication, organizational, and team collaboration abilities
• Strong project management and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Advanced Excel proficiency (pivot tables, formulas)

Experience with Tableau or Power BI preferred