Vendor Manager

The Vendor Manager is responsible for the operational management and governance of third-party suppliers and vendor relationships on behalf of a PMC customer as part of a managed service engagement. The role ensures vendors deliver services in line with agreed service levels, operational expectations, contractual commitments, and customer service requirements. Acting as the central coordination point between PMC teams, customer stakeholders, and external suppliers, the Vendor Manager is accountable for maintaining strong supplier governance, driving vendor performance, supporting operational continuity, and ensuring third-party providers effectively support customer environments and services. The role supports vendor governance across multiple technology areas, including infrastructure, networking, POS hardware, software platforms, telecommunications, and field engineering services. Through proactive supplier management, performance oversight, and continual service improvement, the Vendor Manager ensures suppliers operate effectively and consistently support the customer’s operational and business objectives.