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Design the vendor lifecycle framework: Define and maintain the tiering methodology, renewal stage gates, QBR standards, and escalation logic that govern how vendor relationships are managed across the enterprise
Own the performance scoring model: Set the criteria and thresholds that drive renewal decisions, and refine them as the program matures and the vendor portfolio grows
Run the data and reporting layer: Own the vendor management data platform — dashboards, data models, and system integrations — so the organization has accurate, actionable visibility into spend, risk, and pipeline at all times
Manage tools and automated workflows: Serve as system owner and trainer for the tools the Procurement team uses daily, including AI-assisted capabilities — not end user, but the person who builds, governs, and improves them
Drive adoption across the enterprise: Build the playbooks, training materials, and change management programs that get Procurement, Business Relationship Managers, and Department Vendor Leads operating to a consistent standard
Establish audit-ready documentation standards: Ensure every vendor decision is traceable and defensible on demand — not scrambled for after the fact
Own the maturity roadmap: Identify gaps, improve processes, and evaluate new capabilities as the organization scales
Requirements
Bachelor's degree or equivalent experience
Procurement, Finance, MIS, or Operations backgrounds are strong fits
5+ years in vendor management, procurement operations, or strategic sourcing, with direct experience running renewal cycles and vendor performance reviews
Working knowledge of vendor governance structures gained inside a structured program: tiering models, SLA frameworks, QBR processes, and escalation paths
Experience in healthcare, TPA, benefits administration, or a similarly regulated industry is a plus
Exposure to contract lifecycle management (CLM) platforms or vendor risk frameworks (SOC 2, HITRUST, BAA) is a plus
Proficiency with BI tools (Power BI preferred) and enterprise systems including spend management, ERP/GL, and document repositories — able to build and maintain reports, not just read them
Familiarity with AI-assisted workflows and experience building or iterating on automated tools
Power Automate, Python, or SQL experience for workflow automation and ad-hoc data analysis is a plus
Nice to have
Experience in healthcare, TPA, benefits administration, or a similarly regulated industry is a plus
Exposure to contract lifecycle management (CLM) platforms or vendor risk frameworks (SOC 2, HITRUST, BAA) is a plus
Power Automate, Python, or SQL experience for workflow automation and ad-hoc data analysis is a plus