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The Vendor Management team within Marketing, Transformation and Delivery is responsible for the strategic sourcing, selection, onboarding, performance management, and relationship cultivation of all external vendors critical to the successful execution of marketing initiatives. This role ensures that our marketing efforts are supported by high-quality, cost-effective, and reliable vendor partnerships, aligning with strategic marketing objectives and operational excellence. The Vendor Manager will act as a primary liaison between internal marketing teams and external service providers, driving efficiency, mitigating risks, and fostering innovation within our vendor ecosystem.
Job Responsibility:
Vendor Strategy & Sourcing: Collaborate with channel leads to develop and implement a comprehensive vendor strategy for marketing execution, identifying key vendor categories
Conduct market research to identify potential new vendors, emerging technologies, and best practices in marketing vendor management
Participate in the vendor selection process, including RFI/RFP development, proposal evaluation, and capabilities assessments
Assist sourcing and business leads on negotiating contracts, pricing, and service level agreements (SLAs) to ensure favorable terms, cost efficiency, and alignment with business needs
Relationship & Performance Management: Establish and maintain strong, collaborative relationships with key vendor partners, acting as the primary point of contact
Define, track, and report on key performance indicators (KPIs) and SLAs for all marketing vendors
Conduct regular performance reviews and business reviews with critical vendors
Identify and address performance gaps, ensuring corrective actions are taken and service quality is consistently met or exceeded
Facilitate effective communication and collaboration between internal marketing teams and external vendors to ensure seamless project execution
Contract & Financial Management: Manage the lifecycle of vendor contracts, including renewals, renegotiations, and terminations, in collaboration with legal and procurement departments
Monitor vendor spend against budgets, identify cost-saving opportunities, and ensure financial accountability
Risk Management & Compliance: Assess and mitigate vendor-related risks, including operational, financial, security, and compliance risks
Ensure all vendor activities comply with internal policies, industry regulations, and legal requirements
Develop contingency plans for critical vendor services to ensure business continuity
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Process Improvement & Innovation: Continuously evaluate and optimize vendor management processes to improve efficiency, transparency, and collaboration
Stay abreast of industry trends and vendor capabilities, proactively identifying opportunities to leverage new technologies or services to enhance marketing execution
Champion best practices in vendor management across the marketing department
Requirements:
6-10 years of experience in Marketing and retail bank/financial services industry experience
Requires attention to detail, advanced project management skills, good communication and problem-solving skills
Demonstrated organizational skills and ability to manage multiple tasks/projects at once
Creative problem solving and sense of ownership
Solid communication, presentation and project management skills
Ability to work well under tight deadlines in a fast-paced and team-oriented environment
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