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This in-office role is responsible for ensuring the accurate and timely processing of vehicle ownership documentation throughout the repossession and recovery process. This role reviews, audits, and processes documentation, resolves title-related issues, manages assigned work queues, and partners with internal teams, vendors, financial institutions, and state agencies to ensure compliance and timely completion of vehicle documentation.
Job Responsibility
Review, process, and validate vehicle ownership documentation for accuracy and completeness
Audit documentation to ensure compliance with state regulations and company policies
Research and resolve documentation discrepancies, ownership issues, and missing information
Manage assigned production queues while meeting established productivity and quality standards
Communicate with state agencies, vendors, financial institutions, clients, and internal departments to obtain required documentation and resolve outstanding issues
Maintain accurate records and update account statuses within internal systems
Prioritize multiple requests while ensuring deadlines are met
Identify process improvements that increase efficiency and accuracy
Provide exceptional customer service to both internal and external partners
Requirements
Previous experience processing vehicle documentation, titles, registrations, or ownership records preferred
Experience within repossession, automotive finance, dealerships, auctions, lending, or DMV/BMV environments is highly preferred
Strong attention to detail with the ability to identify documentation discrepancies
Excellent critical thinking and problem-solving skills
Ability to manage multiple priorities in a production-driven environment
Strong organizational and time management skills
Proficiency with Microsoft Office and the ability to learn new software systems quickly