Vehicle Tech Line Specialist Jobs

Harbinger Motors

Location:
United States, Garden Grove

Category:
Customer Service

Contract Type:
Not provided

Salary:

70000.00 - 100000.00 USD / Year

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Job Description:

As a Tech Line Specialist, you will be an essential member of the Customer Deployments team. You will become the primary interface for Harbingers deployed fleet operators and dealer shops. You will field requests for support and be a power user and influencer of our customer facing issue ticketing system. Develop relationships with customers and see them through issues all the way to resolution.

Job Responsibility:

Customer fleet technical support
Answer our Technical Support Line and see customers through to resolution with problems
Manage tier 1 support on our web portal
Help develop and refine our issue tracking systems and process
Track and automate reports on metrics related to customer service success
Contribute to ongoing creation of FAQ to guide other team members in your function and make customer support easier and faster
Help with service parts fulfillment process
Training others on how to use the tools you are mastering
Expect 10% travel

Requirements:

3+ years’ work experience in customer service
Experience in automotive repair
Graduation from high school or equivalent
Natural ability to interface with many different people from many different technical disciplines and operate with them seamlessly
Ability to self-start, manage, and execute to completion given tasks with varying levels of advance information given in various written and verbal formats
Valid driver’s license required
Ability to think outside the box and find creative solutions to complex problems
Ability to travel as required
A creative curiosity, collaborative work ethic, hardworking enthusiasm
Excellent communication skills and team working tendencies

Nice to have:

Factory training programs through OEMs are a plus
Understanding of vehicle systems and their interactions is a plus

What we offer:

Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
Early-stage Stock Options
Robust Retirement Savings (401k, HSA, FSA)
Generous Paid Time Off (PTO) & Parental Leave
Annual Vacation Bonus
Wellness & Fertility Benefits
Cell Phone Stipend
Complimentary Meals & Stocked Kitchens

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Vehicle Tech Line Specialist