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Vehicle Tech Line Specialist

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Harbinger Motors

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Location:
United States , Garden Grove

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

70000.00 - 100000.00 USD / Year
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Job Description:

As a Tech Line Specialist, you will be an essential member of the Customer Deployments team. You will become the primary interface for Harbingers deployed fleet operators and dealer shops. You will field requests for support and be a power user and influencer of our customer facing issue ticketing system. Develop relationships with customers and see them through issues all the way to resolution.

Job Responsibility:

  • Customer fleet technical support
  • Answer our Technical Support Line and see customers through to resolution with problems
  • Manage tier 1 support on our web portal
  • Help develop and refine our issue tracking systems and process
  • Track and automate reports on metrics related to customer service success
  • Contribute to ongoing creation of FAQ to guide other team members in your function and make customer support easier and faster
  • Help with service parts fulfillment process
  • Training others on how to use the tools you are mastering
  • Expect 10% travel

Requirements:

  • 3+ years’ work experience in customer service
  • Experience in automotive repair
  • Graduation from high school or equivalent
  • Natural ability to interface with many different people from many different technical disciplines and operate with them seamlessly
  • Ability to self-start, manage, and execute to completion given tasks with varying levels of advance information given in various written and verbal formats
  • Valid driver’s license required
  • Ability to think outside the box and find creative solutions to complex problems
  • Ability to travel as required
  • A creative curiosity, collaborative work ethic, hardworking enthusiasm
  • Excellent communication skills and team working tendencies

Nice to have:

  • Factory training programs through OEMs are a plus
  • Understanding of vehicle systems and their interactions is a plus
What we offer:
  • Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
  • Early-stage Stock Options
  • Robust Retirement Savings (401k, HSA, FSA)
  • Generous Paid Time Off (PTO) & Parental Leave
  • Annual Vacation Bonus
  • Wellness & Fertility Benefits
  • Cell Phone Stipend
  • Complimentary Meals & Stocked Kitchens

Additional Information:

Job Posted:
December 09, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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