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We are seeking a high energy, customer focused individual to join our team as a Vehicle Systems Engineer - Service Subsystem Engineer (SSE) in the ADAS and Chassis space. The SSE is the single point owner for programming and diagnostic needs for given system/feature. Their focus is to develop, validate, and implement common serviceability specifications, and then build both programming and diagnostic data content. The position will include crafting, validating, and releasing various vehicle electrical subsystem diagnostic data & programming content used in the Techline Connect and vehicle applications. This position is highly innovative and cross-functional in nature, requiring collaboration with multiple business units, Joint Ventures and business partners. This role also plays a key contribution role in defining the next generation of GM Diagnostic Service applications, tools, and related development processes. Work is performed in a centralized engineering activity where the highest level of creativity and initiative is exercised as well as the highest level of independent judgment. This role will facilitate the flawless release of content necessary for technicians to program, diagnose, maintain, and repair GM products globally.
Job Responsibility
Single point owner of the preparation of service requirements for programming, Diagnostic Trouble Code (DTC) assignments, serial data control functions, and parametric data
Verify and/or test the programming and Diagnostic Software service requirements aligned with the product development schedule
Identify, address or escalate serviceability issues as appropriate (e.g. Executive Summary, 5-Phase, Problem Resolution Tracking System, Jira, WCAR, etc.)
Partner with Product Development to streamline Diagnostic Observability and support closed-loop diagnostic troubleshooting with Artificial Intelligence (AI) capabilities
Lead the service programming, setup, and learn implementation (e.g. "type 4"s)
Develop and test diagnostic scan tool and vehicle application software routines
Complete development and test work to product development schedules, beginning during development (e.g. Bench, CVF, Pre-Production Vehicle) and culminating through Ship to Commerce STC
Continuously monitor and resolve issues, opportunities throughout the product lifecycle
Partner with Product Development on diagnostic specifications and programming serviceability needs
Provide Service Information Developers (SID) and Vehicle System Engineers (VSE) with subsystem and/or module level diagnostic & programming requirements on time with quality
Lead collaboration with Service Information Developers (SID), Vehicle System Engineers (VSE) and Product Development for serviceability comprehension and execution
Support manufacturing preproduction and saleable products with diagnostic scan tool and service programming readiness for specific area of responsibility
Provide GM Technical Assistance Center (TAC) and Techline Connect Customer Service Center (TCSC) with module/features systems technology support and drive to >95% Service Programming First Time Quality (SFTQ)
Act as Voice of Service to advocate for implementations that do not require special tools, targets, or fixtures to service
Where unavoidable, support development and validation of service special tools and procedures
Requirements
Bachelor’s degree
Electrical, Software Systems, Computer Science, Computer Engineering, or related field, or equivalent experience
Experience working with vehicle electrical architecture standards and vehicle serial data communications/networks
Strong organizational and time management skills, with the ability to prioritize tasks effectively
Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams
Analytical mindset with the ability to assess risks and develop mitigation strategies
Problem solving skills and the ability to think critically in high-pressure situations
Proficiency in project management tools and software
Ability to adapt to changing priorities and work in a fast-paced environment
Strong attention to detail and a commitment to delivering high-quality results
This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review
Nice to have
Strong familiarity with GM VIP/SDV2 electrical architectures
Direct experience with ADAS systems, particularly super cruise
Diagnostic strategy and ODX development experience
Aftersales Operations and Process knowledge/experience
Excellent communication skills, both written and verbal
Familiarity with GM’s Service Programming System (SPS), and Global Diagnostics Tool (GDS 2) and their upstream authoring systems