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Vehicle Programs Analyst

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TTEC

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Location:
United States , Dearborn

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

20.00 USD / Hour
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Job Description:

At Percepta, we bring first-class service across each market we support. As a Vehicle Programs Analyst in Dearborn, MI you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. The Vehicle Programs Analyst performs a variety of Company Vehicle and Employee Purchase Program projects and administrative tasks related to vehicle ordering, delivery, service, billing, insurance, taxation, registration, titling, ticket/citation/toll processing, compliance, disposal, purchase processing, and customer service.

Job Responsibility:

  • Provide administrative assistance to Vehicle Programs personnel
  • Administer support for the "M" (Manufacturer) Plate Program
  • Support our Care Call Center
  • Provide traditional administrative support such as recording department meeting minutes, filing, copying, phone messages and miscellaneous duties
  • Handle auction, dealer, sales lettersets, check requests, reimbursement of fees to customers, mass registration renewals, and payment of vehicle taxes
  • Process billing invoices from vendors and dealerships for delivered vehicles
  • Process tickets, tolls, citations, etc
  • Process vehicle title, plates, and registrations
  • Process and monitor vehicle orders
  • Process vehicle returns, title corrections, and auction disposal
  • Audit and reconciliation of official documents such as lease and usage agreements, and other official documents
  • Customer account maintenance
  • Suggest and establish process improvements aimed at better customer service, efficiencies, and cost savings in unison with management and team members
  • Perform as a back-up for other Vehicle Program personnel when necessary
  • Perform duties that require signing as a company agent and/or department notary

Requirements:

  • High school diploma required
  • bachelor’s degree preferred
  • 3 years administrative office experience required
  • Experience using mainframe and web system applications
  • Critical thinking, problem solving, and analytical skills
  • Strong planning and organizing skills
  • Strong communication skills that demonstrate knowledgeable, proactive and clear communication
  • Excellent customer service skills to include a positive mindset that actions self-control
  • Excellent time management skills
  • Team-oriented mindset for delivering both team and individual results (including the willingness to change task responsibilities and participate in cross training as is necessary for the team)
  • Proficient in MS Office (i.e. Outlook, Word, and Excel)
What we offer:
  • Health/Dental/Vision/Life Insurance
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • 401(k) with company match
  • Vacation/Sick Time and Paid Holidays
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Discount Program
  • Training and Development Programs (Percepta College)
  • Employee Rewards Program (Perci Perks)

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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