Vehicle Damage Claims Analyst

The VDC Support Analyst is responsible for managing high-priority vehicle damage claims to support billing and collections efforts that offset damage expense. This role ensures accurate documentation is in place to bill the appropriate party and drive successful collections. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced, team-based environment. In this role, you will allocate claims within the Damage Manager Portal, communicate daily with local operations, and partner across all operational levels to promote best practices related to vehicle damage. You will play a key role in improving First Notice of Loss (FNOL) quality, reducing customer disputes, and supporting internal minor damage billing. A strong understanding of the VDC claims process, collaboration with third-party administrators, and the ability to train and support local operations are critical to success. You will also be responsible for learning and driving key performance metrics at the location level.