Vehicle Damage Assessor Jobs

Activate Group Limited

Location:
United Kingdom, Glasgow

Category:
Physical Work

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We're looking for a Vehicle Damage Assessor to join the friendly, fast-paced team at our state-of-the-art Glasgow body shop. Help deliver outstanding service/high-quality repairs for our customers, and in return you'll receive competitive pay and bonus, opportunities for progression and great benefits! As a qualified ATA VDA Vehicle Damage Assessor you will assist the Bodyshop Manager to oversee all aspects of the Bodyshop, ensuring customer service level agreements (SLAs) and site key performance indicators (KPIs) are met while maximising profitability. Provide estimates for the cost of repair for damaged vehicles.

Job Responsibility:

Assist with planning resource and equipment levels around budgets and financial plans
Establish and maintain control of consistent workflow within the Bodyshop through effective capacity planning
Adhere to operational workshop loading system in line with company policy/procedures, ensuring all targets and deadlines are met or addressed
Manage daily production co-ordination
Regularly and consistently review site KPI performance to identify areas of potential shortfall against plan, delivery of average repair cost target, CSI targets and customer service scores
Manage customer complaints from initial contact through to conclusion
Carry out a visual inspection to identify any accidental damage caused to avoid uninsured loss damage costs
Estimate by considering the most economical repair method
Maintain awareness of incoming vehicles and flag any issues
Awareness and compliance of Health & Safety requirements
Ability to create an estimate both manually and via company systems
Verbal explanation of the repair procedure and process to the workshop and customers and variable levels of understanding
Ability to value a vehicle at a market value in order to determine the repairable economics of a damaged vehicle
Ensure all chargeable materials are recorded on job cards for invoicing purposes
Review all open job cards (daily) and report any ongoing and recurrent work in progress problems
Assist in the correct evaluation and justification of bodywork warranty claims and provide comprehensive explanations thereof
Estimate repairs required together with the time to be allowed, materials and parts required for repairs and explain work required, to customers and to insurance and other assessors in an efficient, pleasant, courteous and professional manner
Make efficient use of all modern estimating methods and work in line with approved times set by Thatcham and/or other authorised repair times
Bring to customers’ attention any problems, faults and other issues that might impact on the performance and safety of their vehicles

Requirements:

ATA VDA Vehicle Damage Assessor qualification
Relevant experience as an estimator
Ability to qualify and quantify repairs required
Ability to negotiate effectively with third parties
Audatex Trained
Escribe trained and Adherence
Ability to discuss and negotiate agreeable solutions to customer problems
Ability to maintain personal technical knowledge and skills including SMART repairs

What we offer:

33 days holiday (including bank holidays)
Annual and monthly performance bonus
Health Shield cash health plan for all
Annual pay review
Enhanced Maternity / Paternity / shared parental / adoption pay
Life assurance: three times basic salary
Free breakfast cereals and milk daily
Free fruit – every Monday
Free breakfasts sent to site every Wednesday

Additional Information:

Job Posted:
December 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Vehicle Damage Assessor