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Vehicle Damage Assessor

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Direct Line Group

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Location:
United Kingdom , Aylesbury

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

40000.00 GBP / Year
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Job Description:

You will become a part of a network of repair centres with one simple mission. To deliver high-quality repairs as quickly and efficiently as possible for our more than 100,000 customers. As we look to the future, you can look to yours too. From technical capability to customer relations, here you’ll find a place where you can really thrive.

Job Responsibility:

  • Work within site guidelines to ensure the workflow of job cards to meet volume targets and identify fast track repairs
  • Ensure parts orders are accurate and follow purchase procedures
  • Constantly review repair methodologies to ensure all repairs are cost-effective
  • Collaborate with the policyholder and Direct Line Group engineering functions where vehicles are borderline repairable or beyond economical repair
  • Provide service level agreements, ensuring customers are contacted regarding repairs and non-related damage
  • Where applicable agree amended repair hours with the workshop leadership teams and technicians
  • Accountable for Health and Safety regulations, company health and safety procedures appropriate to role
  • Achieve, maintain and embed all "standard methodology" and "lean activities" as instructed by business strategy

Requirements:

  • Experience of vehicle repair methods
  • Knowledge of Thatcham repair methods, Audatex and ATA qualification
  • Achieve company and personal targets
  • Ensure tasks are carried out in compliance with Health and Safety and following Audatex estimates, observing DLGAS ways of working and BS10125 procedures
What we offer:
  • 9% employer contributed pension
  • 50% off home, motor and pet insurance plus free Green Flag breakdown cover
  • Additional optional Health and Dental insurance
  • EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
  • Generous holidays
  • Buy as you earn share scheme
  • Employee discounts and cashback
  • 22 days holiday rising to 30 days depending on your role
  • Chance to buy and sell up to 5 days holiday
  • Income protection on 50% of your salary for 5 years
  • Life assurance cover at four times your salary
  • Discounts and cashback savings across hundreds of other well-known brands
  • Flexible benefits scheme
  • Salary sacrifice scheme for fully electric and plug-in hybrid cars, and for private dental and medical cover
  • Enhanced maternity, paternity, shared parental, and emergency dependant leave
  • Employee Assistance Programme (EAP), offering information on financial and mental wellbeing as well as emergency support and advice
  • Trained mental health first aiders (MHFA) for support whenever you need it
  • Volunteering opportunities through our partnership with Neighbourly
  • Up to £50 a month to match any contributions you make to your local community

Additional Information:

Job Posted:
January 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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