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We’re looking for a Vehicle Damage Assessor to join our team, and play a key role at Activate Accident Repair. Activate Group is a growing UK business approaching 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities. Role overview: To manage and provide technical expertise to the site VDAs and customer care team, whilst working as a VDA, delivering estimates for the cost of repair for damaged vehicles.
Job Responsibility:
Carry out visual inspections to identify any accidental damage caused to avoid uninsured loss damage costs
Estimate by considering the most economical repair method
Provide explanations of the repair procedure and process to team members and customers
Value vehicles at market value to determine the repairable economics
Review all open job cards (daily) and report any ongoing and recurrent work in progress problems, as well as ensuring all information on job cards is record accurately for invoicing
Assist in the correct evaluation and justification of bodywork warranty claims and provide comprehensive explanations thereof
Estimate repairs required together with the time to be allowed, materials and parts required for repairs and explain work required, to customers and to insurance and other assessors in an efficient, pleasant, courteous and professional manner
Make efficient use of all modern estimating methods and work in line with approved times
Bring to customers’ attention any problems, faults and other issues that might impact on the performance and safety of their vehicles
Maintain awareness of incoming vehicles and flag any issues to the Workshop / Bodyshop Manager
Awareness of and compliance with Health & Safety requirements
Requirements:
ATA qualified (or equivalent)
Relevant experience as an estimator
Ability to qualify and quantify repairs required
Ability to negotiate effectively with third parties
Great customer service skills
Great verbal and written communication skills
Collaborative team member, with strong relationship building skills
Ability to create an estimate both manually and via company systems
Up to date technical knowledge and skills including SMART repairs