Vehicle Control Representative

• Oversee a designated group of past-due rental agreements and take prompt action to move each account toward resolution
• Record vehicle updates, customer conversations, and case outcomes with accuracy in company systems to maintain complete account histories
• Reach out to customers professionally by phone and in writing to gather information, explain obligations, and encourage next steps
• Partner with internal teams and outside service providers to verify details, resolve open issues, and support account recovery efforts
• Identify accounts that require additional action and prepare complete documentation before forwarding them for escalation
• Monitor workload priorities and meet productivity expectations while maintaining quality and attention to detail in a structured environment
• Contribute to special assignments and provide operational support as business needs change

• At least 1 year of experience in collections, contract administration, customer service, or a high-volume call center environment
• Working knowledge of Microsoft Office applications, including Word, Excel, and Outlook
• Strong verbal and written communication skills with the ability to handle sensitive conversations professionally
• Excellent organizational skills and close attention to detail when managing multiple active accounts
• Ability to work independently, manage time effectively, and stay productive in an onsite setting
• Comfortable performing in a fast-paced, process-driven environment with established metrics and expectations
• Ability to learn new tools and procedures quickly

bilingual communication skills

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan