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This role will support LATAM business teams — primarily in Brazil and Colombia — ensuring smooth user administration, system configuration, data maintenance, and functional support in a remote working environment.
Job Responsibility:
Administer and support the Veeva CRM platform for field and internal users
Manage user creation, profiles, roles, permission sets, and access controls
Configure and maintain layouts, fields, workflows, validation rules, and reports
Support CLM content management and deployment
Troubleshoot user issues and provide timely resolutions
Perform data uploads, cleansing, and integrity checks
Coordinate with business stakeholders to gather requirements
Assist in UAT, release management, and deployment activities
Maintain documentation for configurations and processes
Ensure compliance with pharma industry standards and best practices
Requirements:
1–2 years of experience as a Veeva CRM Consultant
Strong understanding of Veeva CRM (built on Salesforce platform)
Experience with user management, configuration, and basic customization
Knowledge of reports, dashboards, workflows, and approval processes
Strong analytical and problem-solving skills
Excellent communication skills (verbal & written)
Ability to work independently in a remote environment
English (mandatory) + Fluent Portuguese & Spanish
Nice to have:
Experience in Life Sciences / Pharma domain
Familiarity with Salesforce fundamentals
Exposure to Veeva Vault (nice to have)
Experience with ticketing tools such as JIRA or ServiceNow
Language certifications (CELPE-Bras, DELE, SIELE, IELTS, TOEFL) are a plus