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Proclinical Logo Proclinical · IT - Administration

Veeva Clinical Business Administration Specialist

United States, Boston · Job Posted February 14, 2026
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Job Description

Empower clinical teams by optimizing the Veeva Vault systems that keep trials running smoothly. Proclinical is seeking a Veeva Clinical Business Administration Specialist to support the day-to-day business operations of Vault Clinical modules. The successful candidate will collaborate with teams to design, configure, maintain, validate, and support Vault Clinical systems. This position involves a mix of technical expertise, user support, and process improvement initiatives.

Job Responsibility

  • Develop and maintain Veeva Vault reports and dashboards, ensuring clear documentation for user understanding
  • collaborate with the Change Management team to draft system training materials, including quick reference guides and presentations
  • provide end-to-end user support, including troubleshooting, technical assistance, and analysis of request trends
  • manage business process-driven values, metadata, controlled vocabularies, and picklists
  • liaise with internal and external IT teams to address bugs, discuss functionality, and implement best practices
  • identify opportunities for process improvements and system enhancements, including performing system health checks and gathering user feedback
  • support PQ execution and participate in training sessions, office hours, and knowledge-sharing events
  • manage CTMS requests, such as study record creation, team roster updates, and troubleshooting
  • communicate new release information to users in an accessible and efficient manner
  • oversee TMF requests, including monitoring document integration metrics, conducting post-migration quality checks, and reviewing audit trails
  • support testing of system enhancements and fixes prior to deployment
  • maintain quick reference guides and respond to routine metrics queries
  • assist with digital transformation initiatives, including automation and AI implementation, ensuring proper documentation, testing, and verification

Requirements

  • Strong oral and written communication skills
  • excellent organizational abilities and attention to detail
  • ability to work both independently and collaboratively in a fast-paced environment
  • familiarity with clinical trial processes, ICH-GCP guidelines, and essential documents
  • critical thinking and problem-solving skills
  • proficiency in Microsoft Office applications
  • knowledge of GXP systems in the pharmaceutical or CRO industry, particularly CTMS or related systems
  • understanding of computer system validation and system lifecycles
  • experience with Veeva Vault Clinical eTMF and CTMS systems
  • database management and reporting experience

Nice to have

  • Veeva Vault Certified Administrator
  • familiarity with the TMF reference model
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