Vbts Sn. Manager

• Lead and coordinate business technical support operations across multiple domains, including pre-sales, product delivery, fixed connectivity services, B/C deliverable, second-level support, field operations, and specialized enterprise or government projects
• Pre Sales Design for bespoke and complex projects
• Product Delivery Support
• Fixed Connectivity and B/ C Support
• Fixed Services and B/C 2nd Level Support
• Field Support
• Project Management
• Managed Services
• Leadership & Team Management

• Bachelor's degree in Telecommunications, Computer Science, Engineering, or related field
• 10+ years of experience in technical or product functions
• Proven experience in managing teams and complex technical environments
• In depth experience of influencing and shaping business strategy
• Mobile and fixed Telecoms background
• Experience of managing large-scale business planning and delivery activities
• Experience of managing Enterprise customers
• Strong technical expertise in telecommunications, IT infrastructure, and corporate network architecture (IP, SIP, WLAN, VLAN, ISDN, CPE, Unified Communications)
• Proven leadership, team management, and stakeholder influencing skills, with the ability to align technology with business strategies
• Excellent analytical, negotiation, and problem-solving capabilities
• Strategic commercial mindset with extensive experience managing budgets, delivery activities, and people across complex environments (local and cluster-level)
• Sound knowledge of Vodafone's enterprise solutions, fixed and mobile products, cloud & security portfolio, and managed services
• Deep understanding of the telecom and IT landscape in Albania, enterprise customer needs, and competitor ecosystem
• Familiarity with Vodafone's operational KPIs, sales structure, customer experience levers, and internal processes

SW Engineering and IT Engineering background

• All Necessary Devices: From laptops to mobile devices, we equip you with the tools you need to excel in your role, whether you're in the office or on the go
• Health & Life Insurance
• Additional Compensation Based on Performance
• Private Pension
• And More: Beyond the essentials, we offer a diverse range of additional benefits that enhance your work-life balance, support your personal growth, and enrich your overall experience with us