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Vbts Manager

vodafone.com Logo

Vodafone

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Location:
Greece , Athens

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

The VBTS Manager is accountable for the end-to-end delivery, performance, cost efficiency, and continuous evolution of Vodafone Business Technology Services. The role owns the service delivery operating model across Connectivity, Network & ICT Managed Services, Technical Support, Field Operations, and complex Enterprise and Public Sector projects (including Syzefxis), ensuring reliable service performance, scalable operations, and optimized cost-to-serve.

Job Responsibility:

  • Own the end-to-end delivery and support model for VBTS services
  • Accountable for service availability, stability, quality, and customer experience
  • Own operational KPIs including service availability, SLA performance, incident resolution, and delivery effectiveness
  • Drive cost-to-serve optimization, productivity improvements, and operational efficiency
  • Lead the evolution of the VBTS operating model
  • Own delivery assurance for large-scale and high-complexity programs
  • Own strategic relationships with vendors, integrators, and partners

Requirements:

  • Bachelor's degree in Telecommunications, Computer Science, Engineering, or a related technical field
  • 10+ years' experience in technical, service delivery, or operational leadership roles within Telecoms or IT
  • Proven experience managing managers and large technical teams in complex environments

Nice to have:

  • Post-graduate qualification (MBA or equivalent)
  • Experience with large public sector or mission-critical enterprise programs
What we offer:
  • Award-winning work environment - certified #1 Top Employer in Greece
  • Competitive pay, bonus & remuneration package
  • Private Health & Medical Insurance
  • Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
  • Unlimited connectivity with our mobile, landline and Vodafone TV services
  • Unlimited access to learning resources and trainings
  • Vodafone Parental Leave: 16 weeks of fully paid parental leave
  • Remote work equipment
  • Spirit of Vodafone days
  • Extra days off: Vodafone Day, Family Day, Volunteering Day
  • Office amenities
  • Special employee offers and discounts

Additional Information:

Job Posted:
May 03, 2026

Work Type:
Hybrid work
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