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About Exelab: Exelab is a technology partner for enterprise companies, specializing in the design and development of custom digital applications that enhance customer engagement, streamline business processes, and enable data-driven decision-making. We integrate HubSpot, Twilio, AWS, and Databricks, working with leading brands to deliver scalable, high-performance solutions tailored to their needs. Our work spans enterprise-grade CRM implementations, marketing automation, AI-driven analytics, and advanced customer experience platforms, always with a focus on customization and seamless integration. The Value Builder Role in Exelab's Tailor-Made Solutions: At Exelab, we don't sell off-the-shelf products – we build custom, innovative solutions that directly target our clients' unique business objectives. Each client engagement is treated as a mini product development cycle: we start from a specific business problem and craft a tailor-made solution to deliver measurable business impact. The Value Builder will be the linchpin of this process, spanning multiple products/solutions over the year, each developed for different clients. This requires rapid learning, adaptability, and a consistent methodology to deliver results across varied domains.
Job Responsibility:
Work closely with business analysts and clients to understand business challenges and market context
Define a clear product vision and value proposition for each solution, ensuring direct ties to improving the client's KPIs
Translate product vision into concrete roadmap and feature backlog
Prioritize features that maximize business impact while meeting end-user needs
Take full responsibility for UX design of each solution
Maintain final decision authority on all UX choices
Lead cross-disciplinary teams through design, development, and deployment
Work in complete synchronization with developers, maintaining continuous communication throughout the workday
Oversee the solution's development lifecycle end-to-end
Coordinate testing and collaborate with Tech Lead and Project Manager on go-live strategy
Define KPIs and success metrics upfront
Once launched, continuously measure against targets
Conduct qualitative observation of solution usage in client environments
Act as a bridge to the client's organization throughout the project lifecycle
Engage directly with clients to observe solution usage and ensure adoption
Requirements:
Strong foundation in business operations, particularly in areas impacting the customer lifecycle
Experience in commercial roles, marketing, CRM implementation, or as a product implementer/entrepreneur
Proven track record of understanding and improving business KPIs
Must quickly grasp client industries and business models
Experience setting and tracking product metrics and making data-driven decisions
Practical experience in building and launching products
Experience working as a product implementer, leading digital transformation projects, or being an entrepreneur
Exceptional ability to quickly understand technical concepts and their business implications
Comfortable engaging in natural language discussions about technology choices
Familiarity with AI capabilities helpful
Superb communication skills
Italian language proficiency mandatory
At least B2-level English
Bias toward action and measurable outcomes
Comfortable with rapid iteration and adapting quickly based on feedback
Experience in fast-paced environments
Typically education in business, economics, or related fields
5+ years in product management or business solution implementation
Proven track record of launching products with measurable business impact
Strong business acumen with ability to understand technical possibilities
Excellent communicator who can work intensively with technical teams
Passion for solving real business problems through innovative solutions
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