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We’re looking for a Valeter / Driver / Yardsman to be part of our success story. Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private companies. Great career development opportunities – grow with us. At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed. From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we’ll go out of our way to show how much we appreciate you.
Job Responsibility:
Timely collection, valeting and re-delivery of customer and courtesy vehicles, ensuring the customer is aware of delivery/delays
Vehicle checks and the collection of excess payments
Explaining the repair and processes to the customer
Dealing with customers in a professional manner, ensuring high standards of customer service
Responsible for moving vehicles around site, including parking and moving them to the correct bays for work to be completed
General maintenance of the site grounds and buildings
Carry out collection and delivery of customers vehicles as scheduled, completing all relevant paperwork detailing claim and non-related damaged and collecting excess payments
To drive vehicles in a safe, lawful manner taking into account the weather and traffic conditions, reporting all faults with vehicles driven
Ensure all documentation is correct when transferring vehicles
Ensuring all vehicles are washed, vacuumed, cleaned and polished using the approved materials and equipment
Cleaning vehicles (customer and courtesy cars) ready for customer collection to a standard that reinforces the customers feeling that they have received first class service
Report any accidents, incidents to your Bodyshop Manager without delay
To be responsible for the collection of payments and receipts and to ensure the correct financial procedures are followed on return to the office
Collect all necessary customer paperwork from reception, checking courtesy cars for damage and cleanliness before delivery to the customer
Confirm any damage or cleanliness issues with reception team
Notify customer and reception when a delay is imminent
Complete all customer paperwork in presence of customer, noting down vehicle details on both courtesy car and customer vehicle, confirming claim damage and old damage
To ensure that vehicles comply with safety standards when returned to customers, or that faults have been reported and noted on the job card
Complete necessary office paperwork - fuel and drivers log
Responsible for car parks and positioning of vehicles on site, including moving vehicles into the workshop for technicians
Moving vehicles for total losses to be collected or dropped off and ensuring they are positioned correctly and safely
Ground maintenance, including hedge trimming, grass cutting, weeding, clearing snow/ice from pathways, aiding skip removal, litter picking and fence painting
Requirements:
Full driving licence with the correct classification to carryout duties
Logistics experience
Experience of vehicle appraisal
Exceptional communication and customer service skills
Interpersonal and communication skills should be excellent standard
Attention to detail
The right attitude to get the job done
Time management at each booking is essential
What we offer:
33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups