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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Valet Manager (Laundry)

Malaysia, Kota Kinabalu · Job Posted March 01, 2026
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Job Description

Responsible for hotel laundry daily operations and services. Position directs and works with employees to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary Department within existing time constraints. Maintains a safe and clean work environment. Position strives to ensure guest and employee satisfaction while maximizing the department financial performance.

Job Responsibility

  • Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
  • Supervising and managing employees
  • Communicating the importance of safety procedures
  • Comprehends budgets, operating statements and payroll progress reports
  • Ensures consistent workflow
  • Supervises daily Laundry shift operations
  • Ordering and managing necessary supplies
  • Orders cleaning supplies and uniforms within budget
  • Understands the impact of department’s operations on the overall hotel financial goals
  • Participates in the management of department’s controllable expenses
  • Works effectively with the Engineering department on Laundry equipment maintenance
  • Participates in departmental meetings
  • Operates all department equipment
  • Develops, maintains and uses effective back-up plans
  • Evaluates and implements new techniques, supplies and equipment
  • Ensuring and maintaining the productivity level of employees
  • Encouraging and building mutual trust, respect, and cooperation among team members
  • Providing services that are above and beyond for customer satisfaction
  • Improving service by communicating and assisting individuals to understand guest needs
  • Ensuring employee success and event success recognitions are taking place
  • Identifying the developmental needs of others
  • Recruiting, interviewing, selecting, hiring, and promoting employees
  • Supervises staffing levels
  • Effectively schedules employees
  • Solicits employee feedback
  • Manages employee progressive discipline procedures
  • Manages the employee performance appraisal process
  • Ensures hotel policies are administered fairly and consistently

Requirements

  • High school diploma or GED
  • 2 years experience in the laundry, housekeeping, or related professional area
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