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Responsible for hotel laundry daily operations and services. Position directs and works with employees to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary Department within existing time constraints. Maintains a safe and clean work environment. Position strives to ensure guest and employee satisfaction while maximizing the department financial performance.
Job Responsibility:
Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Supervising and managing employees
Communicating the importance of safety procedures
Comprehends budgets, operating statements and payroll progress reports
Ensures consistent workflow
Supervises daily Laundry shift operations
Ordering and managing necessary supplies
Orders cleaning supplies and uniforms within budget
Understands the impact of department’s operations on the overall hotel financial goals
Participates in the management of department’s controllable expenses
Works effectively with the Engineering department on Laundry equipment maintenance
Participates in departmental meetings
Operates all department equipment
Develops, maintains and uses effective back-up plans
Evaluates and implements new techniques, supplies and equipment
Ensuring and maintaining the productivity level of employees
Encouraging and building mutual trust, respect, and cooperation among team members
Providing services that are above and beyond for customer satisfaction
Improving service by communicating and assisting individuals to understand guest needs
Ensuring employee success and event success recognitions are taking place
Identifying the developmental needs of others
Recruiting, interviewing, selecting, hiring, and promoting employees