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Basic Purpose: Create a strong sense of arrival for hotel, restaurant and banquet guests by welcoming them to the hotel and safely parking their car in the hotel garage. Assist Door Attendants by opening front door when not parking cars. Assure that guests’ departure is swift by retrieving guests’ cars in a timely manner. Wage: $16.37 per hour + tips.
Job Responsibility:
Greet guests who arrive by opening their car door and welcoming them to the hotel
Retrieve valet cars for guests departing from the hotel
Issue appropriate valet parking ticket to guests who want car parked
Assist guest with unloading luggage from the car
Offer services to transport luggage to the room and/or escort guest to their rooms
Explains parking rates and retrieval procedures to guests upon arrival
Greet and open hotel doors for all guests and local patrons arriving on foot
Station and hold hotel entrance doors for guest arriving and departing to and from the hotel
Assure the smooth flow of traffic on the drive by directing guest cars and taxis to the appropriate positions
Provide guest with directions, recommendations and information about the city and its attractions
Arrange taxis as needed for guest
Handle all guest interaction with the highest level of hospitality and professionalism
Resolve guest complaints
Drive guest to their destination of choice within a 3 mile radius as part of the Four Seasons Minneapolis House Car program
Maintain a pleasant, friendly and professional demeanor with all guests, co-workers, and clients
Complete and maintain all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt
Calculate and collect revenue for vehicles when needed
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct
Work harmoniously and professionally with co-workers, supervisors and management
Requirements:
Previous experience in Valet is required
A valid driver's license and clean driving record
Ability to drive all types of vehicles, including manual stick
Must be at least 18 years of age and be able to pass a driving background check
Ability to work outside for majority of shift and be mobile/standing for 100% of shift
Ability to push and pull luggage carts with weight up to 200 pounds
Ability to lift or carry luggage/ boxes up to 100 pounds
Must have flexibility in availability to work according to business volume
A passion for hospitality and a desire to be the best!
What we offer:
Competitive compensation packages
Comprehensive health and vision insurance (Available to Full-Time employees only)
Discovery nights at Four Seasons Properties around the globe
Holiday and vacation pay (Available to Full-Time employees only)
Daily meals inspired by award-winning chefs
Uniforms and uniform care
Sick pay
Disability coverage and life insurance (Available to Full-Time employees only)
Opportunities for career development and advancement
Parking discounts
Staff lounge and cafeteria space with city view
Up to eight weeks of parental leave pay (Available to Full-Time employees only)
Fur baby insurance
401(k) retirement plan
Discounted accommodations at Four Seasons properties worldwide
Dental coverage available at a discounted rate (Available to Full-Time employees only)