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The Valet Attendant is a customer service position that is responsible for providing valet services by safely driving, escorting, parking, and always ensuring vehicle safety to our customers, employees, and guests. The Valet Attendant plays a significant role for customer service as they are the first and last person our clients and customers see upon arrival and departure. Safety is of utmost importance at Clay Lacy Aviation. Operating vehicles in proximity of people, buildings and other aircraft require extreme caution. Procedures must be followed for everyone’s safety and the protection of company and customer property. In addition to valet responsibilities, the Valet Attendant will also assist with spot walking and wing walking of aircraft on the ramp to help ensure safe aircraft movements and positioning.
Job Responsibility:
Help direct traffic to keep the flow of cars
Welcome guests upon arrival and departure
Greet all internal and external customers by name, take care of their needs, and develop rapport
Open and close doors for every customer upon arrival and departure
Assist internal and external customers with luggage to and from vehicle as necessary
Turn off each car and remove and place keys in designated areas
Photograph all customer vehicles and document any damage
Provide each internal and external customer with a valet ticket and explain the vehicle pick up process
Park and return cars safely, efficiently, and in a timely manner
Assist the Line Service team with spot/wing walking
Must be able to work with or without supervision
Provide legendary customer service to all external and internal customers
Other duties and tasks as assigned
Requirements:
Must have and maintain a valid driver’s license in the state the employee’s work location is based in, restricted licenses are not acceptable
Able to drive a manual shift vehicle
Drive internal or external customer’s, or company’s vehicle at a posted or safe speed
Learn and comply with all safety and operating standards of vehicle and passenger safety
Pass pre-employment drug testing and background check
Provide excellent customer service to both internal and external clients at all times
Complete NATA Safety First, Clay Lacy Aviation and other job-related training
Strong interpersonal and communication skills, direct interface, and in writing
Ability to make decisions with multiple objectives and implement in a safe, efficient manner
Follow oral and written directions
plan and complete assigned duties on a regular schedule
and maintain good working relationships with others
Schedules are subject to change. Employees must be available to work flexible hours as changes occur, examples include overtime, holidays, and covering time-off for the team
Ability to perform a variety of manual tasks including but not limited to facility cleaning, vehicle washing and vacuuming
Ability to work without direct management supervision
Must be comfortable with working outdoors, day, night and in all weather conditions
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