Vacation Customer Service Representative Job at Capital Vacations (Myrtle Beach)

Job Responsibility

Assisting owners with questions about their Club & Legacy ownership
Must be able to work a variable shift and flexible hours and days
Role may be facilitated via engagement through phone, email, outbound and chat channels as business needs require
Completing or assisting owners with making reservations- troubleshooting and converting calls to reservations
Insures accounts are not delinquent in Maintenance Fees or Loan payments prior to booking new or revised reservations
Strong selling skills, able to book events, tours and sell an array of products and services
Processes maintenance fee and loan payments
Contributes to the revenue of the business through various ancillary revenue sales (ie Renting points, selling Capital Protection Plans and more)
Facilitate and accept incoming/outgoing, Cat, Email and Text phone calls and return phone calls
Maintain and meet/exceed defined agent level performance goals and contribute to the achievement of department goals
Expected to be a role model for Capital Vacations Core Values, always act professional, and be a strong Team Player
Agents must be able to multitask throughout their shift seamlessly

High School diploma
High level proficiency with Microsoft Office applications
High proficiency in MS Excel
Ability to work both in a team and independently
Excellent organization and ability to multi-task
Very detailed oriented and accuracy is a must
Technically savvy
Ability to work in a fast pace office environment
Excellent communication skills
Comfortable in Selling all products and Services
Ability to work with a high level of professionalism
Agents must type at least 30 words per minute
Flexible in work schedule with Saturday shift as rotated
Must maintain an 85% Quality Assurance score per month
Must convert 15% of calls to reservations at a minimum
Daily adherence is expected at 85% minimum
Confident and comfortable working in a Pay for a Performance role
All Universal Specialists must service all Club and Legacy Products & Services and pass a comprehensive Assessment