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T-Mobile Logo T-Mobile · Sales

V-Retail Associate Manager

United States Virgin Islands, St Thomas Employment contract 39900.00 - 72000.00 USD / Year · Job Posted June 14, 2026
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Job Description

This role supports store leadership by managing and developing retail staff to achieve service excellence and operational goals. It involves leading the team to deliver customer satisfaction through effective service and problem resolution. The role requires maintaining store standards and ensuring team knowledge of products, services, and procedures. Success is measured by customer experience quality, store performance metrics, and adherence to operational standards. The work impacts the organization by enhancing customer confidence and contributing to financial and operational results.

Job Responsibility

  • Lead and develop retail staff to deliver consistent customer satisfaction and resolve customer needs efficiently
  • Manage store operations to maintain visual standards and adherence to national plan-o-gram guidelines
  • Ensure team members are knowledgeable about products, services, promotions, and corporate communications
  • Monitor and support achievement of financial performance indicators and control store expenses
  • Also responsible for other duties/projects as assigned by business management as needed

Requirements

  • High School Diploma/GED (Required)
  • Less than 2 years 1 year customer service and/or sales experience, retail environment (Preferred)
  • Coaching (Required)
  • Communication (Required)
  • Customer Experience Management (Required)
  • Customer Service (Required)
  • Expense Controls (Required)
  • Leadership (Required)
  • Merchandise Presentation (Required)
  • Performance Monitoring (Required)
  • Product Knowledge (Required)
  • Sales (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States

What we offer

  • competitive base salary
  • annual stock grant
  • employee stock purchase plan
  • 401(k)
  • free year-round money coaches
  • medical insurance
  • dental insurance
  • vision insurance
  • flexible spending account
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • commuter and transit programs
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