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Randstad is proud to partner with a prominent Victorian Government regulatory body currently undergoing a large-scale digital transformation. We are seeking a UX/UI Designer to join a dedicated Customer Experience (CX) team. In this role, you will help develop new, user-centered platforms designed to improve the experience for both internal staff and external legal consumers. You will be instrumental in translating complex research into high-quality digital artefacts that drive accessible and usable solutions.
Job Responsibility:
Design Visualisation: Support the development of journey maps, wireframes, and high-fidelity prototypes using Figma and Miro
User Research & Testing: Plan and conduct research and testing sessions with external users (consumers) and internal stakeholders
Synthesis & Analysis: Pair with the UX team to analyze research outcomes, iterate on designs, and prepare highlight clips or reports for stakeholders
Stakeholder Engagement: Facilitate validation workshops and engage with technical and business stakeholders to identify gaps and inform design decisions
Technical Collaboration: Work with front-end developers to ensure design concepts are feasible and accurately implemented
Research Operations: Manage recruitment via third-party tools (Askable/Qualtrics), handle incentive payments, and develop discussion guides
Requirements:
Proven UX/UI Experience: Demonstrated experience as a Designer with a portfolio showcasing user research, journey mapping, and wireframing
Technical Toolset: High-level expertise in Figma and Miro
Askable and Qualtrics is highly desirable
UCD & Accessibility: A strong foundation in User-Centred Design (UCD) principles and a commitment to designing for accessibility
Government/Large Scale Projects: Previous experience in government, the justice sector, or working on complex web-based applications (specifically Microsoft Dynamics 365 or Power Pages) is a plus
Education: A Certificate or Degree in UX/UI Design or a related field
Nice to have:
Previous experience in government, the justice sector, or working on complex web-based applications (specifically Microsoft Dynamics 365 or Power Pages)