UX Service Designer

• Design and improve end-to-end service experiences aligned with user needs and business objectives
• Analyse existing ecosystems, applications and journeys to identify opportunities for optimisation
• Develop service blueprints, workflows and customer journey maps in collaboration with cross-functional teams
• Conduct qualitative and quantitative user research, including interviews, usability testing and data analysis
• Translate research insights into clear, actionable design solutions and improvements
• Facilitate workshops, co-creation sessions and design sprints to align stakeholders and generate ideas
• Create wireframes, prototypes and design deliverables across web, app and digital platforms
• Support user testing activities and integrate feedback into iterative design improvements
• Promote design thinking practices across teams and support adoption within the organisation

• Ambition to further develop your career in service design and user experience within the energy or digital services sector
• At least 5 years of solid experience in service design and applying design thinking methodologies
• Past experience in complex digital environments is a strong plus
• You’re at your best when solving complex problems and translating strategy into user-centred solutions
• Your strengths are journey mapping, service blueprinting, user research and stakeholder facilitation
• Working experience with tools such as Miro, Figma (or Adobe XD), and prototyping tools is key
• Strong communication, collaboration and facilitation skills are needed in this job
• Strong communication skills (written and oral) in French or Dutch and a good level of English

Past experience in complex digital environments is a strong plus

• Work for a well-known energy company at national level and have an impact in its market
• Opportunity to work with a dynamic, ambitious, skilled team, and be a key player in driving fantastic user experience
• Join an impressive network of +100 digital consultants and the Ariad staff, all dedicated to helping and supporting each other to succeed, and drive innovation
• Personalised follow-up & honest feedback guided by our Digital Talent Managers
• Gain a rich community of other digital professionals at quarterly events and meetups
• Join our annual Workcation event in sunny Southern Spain
• Ongoing opportunities to learn and grow professionally including personal and professional development and guidance
• Access to leading A-brands in Europe such as Samsung, ING Bank, Carrefour, L'Oreal, Decathlon and many others