Ux Service Designer

• Conceptualise impactful digital services and design customer journeys rooted in both business goals and real customer needs
• Translate strategy into user journeys, design briefings and actionable scopes in collaboration with designers, researchers and stakeholders
• Partner with internal teams across UX, marketing, technology and communications to ensure alignment and project success
• Lead and facilitate co-creation sessions and workshops that foster clarity and innovation across teams
• Analyse customer insights and industry trends to help evolve Belfius' digital experience in the Invest product line
• Champion digital excellence by continuously contributing to service improvements and strategic design thinking

• 5 to 8 years of solid experience in digital strategy and concept creation, with a track record of delivering impactful digital products
• Experience in the Invest domain is a plus
• Past experience in banking, fintech or complex enterprise environments is nice to have
• Working experience with design thinking methodologies and tools such as Miro, Figma, PowerPoint/Keynote is key
• Strong collaboration, storytelling and workshop facilitation skills are needed in this job
• Strong communication skills (written and oral) in English, Dutch or French

Past experience in banking, fintech or complex enterprise environments

• Digital recruitment process and onboarding to the company
• Work for a well-known banking company at national level and have an impact in its market
• You will have the opportunity to work with a dynamic, ambitious, skilled team, and be a key player in driving fantastic user experience
• Working from home – 2 to 3 days per week
• You’re joining an impressive network of +100 digital consultants and the Ariad staff, all dedicated to helping and supporting each other to succeed, and drive innovation
• You will never be a number: we match you with projects that suit your skills and ambitions
• Personalised follow-up & honest feedback guided by our Digital Talent Managers
• Gain a rich community of other digital professionals at quarterly events and meetups
• Join our annual Workcation event in sunny Southern Spain
• Ongoing opportunities to learn and grow professionally including personal and professional development and guidance
• Access to leading A-brands in Europe such as Samsung, ING Bank, Carrefour, L'Oreal, Decathlon and many others